We have a full-time/part-time opening for a Shift Supervisor.
As a Tim Horton's crew member, you will conduct business according to the details of your job description and the employee handbook, making the customer our # 1 priority. As a member of our team, you will be required to offer the ultimate guest experience by following Tim Hortons Always Fresh Standards and serving our guest with exceptional hospitality. CORE VALUES Family Spirit: We work together, we play together. Lead by Example. Create a positive work environment with entire team and an open mind with initiative for solutions. Interact respectfully, engage in constructive conflict and speak candidly and appropriately with each associate. You are expected to treat each other with respect and be courteous to one another. Exceed Customer Expectations: We will go above and beyond to WOW each customer; satisfying their needs is not enough! Committed to providing outstanding customer service making it our competitive advantage. Understand what the customers are requiring and ensure we WOW our customers every time. Learn-Teach-Grow: We challenge ourselves to find a better way, show others a better way & live that better way, everyday! Develop & share ways for continuous improvement within the organization and assist and train others in areas or subjects in which you are more experienced or educated. Maintain and demonstrate professional work ethics, moral integrity and a positive attitude at all times. This position involves the supervision of crew activities on shift to ensure that Tim Horton's standards around people, product cleanliness and exceptional customer service are fulfilled. The Shift Supervisor is an hourly paid (non-exempt) position and entails supervision and direction of crew activities during the scheduled shift. The Shift Supervisor is responsible for the following accountabilities only during the period scheduled as his/her shift. MINIMUM JOB ENTRY REQUIREMENTS Previous experience in a supervisory role is an asset. 6 months previous restaurant experience required Thorough knowledge of Tim Hortons products and procedures Current certification in approved food safety training (Advanced.fst or Serve Safe) is an asset Reliability and ability to work flexible hours Strong communication and interpersonal skills Ability to adhere to policies/procedures/standards (written and oral) Able to operate effectively as part of a team in a fast paced environment Ability to make correct change (basic mathematical skills) Must be at least 18 years of age RESPONSIBILITIES, ESSENTIAL FUNCTIONS & TASKS Customer Service Leads by example to demonstrate that the customer is top priority and reinforces positive behaviors with employees Responds to customers' requests in a friendly manner Responds to customer service complaints in a timely manner, resolving problems and turning negative situations into positive situations Upon request, conducts regular store walk-thru Ensures showcase, and paper products are properly stocked Ensures interior and exterior of the store is maintained and cleaned throughout the shift People Leads by example and demonstrates the importance of treating every employee and customer with respect Reacts immediately to issues requiring attention during the shift Provides ongoing, specific direction to employees Encourages excitement and a fun work environment while motivating employees to meet goals Reports to Store Manager on employee performance (positives and negatives) Assists in ensuring optimal employee coverage at all times and fills in as required for various areas during busy periods to maintain optimal customer service levels Attempts to solve crew performance issues in positive fashion with emphasis on correcting the problem behavior while maintaining staff's self-esteem Policies & Procedures Follows all store policies and procedures (e.g. cash handling procedures, hand washing, back door policy, break policy, injury & illness reporting policy) Reports all accidents, unsafe conditions and security incidents to management Maintains a neat, clean and professional appearance, in accordance with the Career Wear policy Follows all production policies and procedures on a consistent basis (glaze, pastries, etc.) Only operates equipment if properly trained and in accordance with applicable laws Arrives to the store at the scheduled time and prepared to work. Follows all break/meal period rules, minimizes absences/tardiness and follows all applicable call-in/call-off procedures Operations Displays knowledge of and works in compliance with Tim Hortons operating, food safety, security, health and safety, and employment standards and applicable legislation Ensures that all product and packaging is properly merchandised and stocked Responsible for shift cash procedures Maintains operational efficiency through use of the positioning charts and pre-rush checklists Supervises employees to ensure primary and secondary duties are completed Ensures all store policies are followed during the shift ( e.g. cash policies, meal and break policies, food safety policies, accident/injury/illness policies) Monitors for, responds to and reports to store management about unsafe acts and conditions Completes all required shift documentation (e.g. records waste) Displays knowledge of and ensure compliance with the Always Fresh Evaluation Report and Always Fresh Back of House Report Other duties as required Teamwork Works together with our team members, demonstrating proficient interpersonal skills, to provide the best possible service to our customers Displays and maintains positive behavior toward job and company Helps to create a positive, harassment-free and discrimination-free work environment Reacts positively when asked to perform a special task or assignment Performance Indicators Completion of AF TIMS- training program Always Fresh evaluation scores (front & back of house) at or above standard Speed of Service - shift targets (actual vs target) Cash tills balanced for shift Food safety audits Waste vs planned waste Postural & Physical Demand Requirement Frequent reaching above waist, chest and shoulder level as well as below waist level Frequent to continuous need for manual dexterity of both hands (handling, gripping, fine finger controls, etc.) Continuous standing on tiled surfaces for all tasks Frequent hip flexion while walking for all tasks Frequent lifting of boxes of supplies/products weighing from <5-50 lbs vertically from floor to knuckle height Occasional lifting of milk crates weighing between <5-30 lbs vertically from floor to knuckle height, knuckle height to shoulder height or from fridge to counter height Frequent exposure to cold/below freezing and high heat temperatures (walk-in refrigerator and freezers, ovens) Other As a FULL TIME position, this person is expected to maintain an average of 30 hours or more per week each quarter and the person is to be available any day of the week As a PART TIME position, this person is expected to be available any day of the week Due to responsibilities for bank deposits, product shortages, etc., must have reliable transportation Possess valid Driver's License and car insurance Must be able to obtain Serve Safe Certification