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in Allston, MA

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About this job

We have a full-time/part-time opening for a Customer Service Crew Member.

Must be able to work various shifts per week.

 

Requirements

Wanna b.....a service and support teammate?

Key Behaviors:

  • Welcomes EVERY customer
  • Always happy to help...gives awesome service!!
  • Delivers Clean as You Go
  • Goes above and beyond to win customer loyalty
  • Puts the customer 1st in everything they do
  • Jumps in to support the wider team - replenish, clean, serve

Key Skills:

  • Able to complete multiple tasks quickly and efficiently
  • Polite and courteous
  • Good with technology (register/lottery/SCO)
  • Handles difficult situations well
  • Calm under pressure

 

Tasks for everyone (responsibilities whether you are fulltime or part time):

Services:

  • Setting and closing your register drawer each day
  • Register operation, managing cash and coupons
  • Lottery operation
  • Self Checkout Hosting

Availability:

  • Filling and maintaining magazines
  • Filling and maintaining candy and impulse section
  • Maintaining gift cards / greeting cards
  • Replacing pull cards for Baby Formula
  • Shop-backs

Cleaning:

  • Restroom cleaning & checks
  • Floor vestibule cleaning, vacuuming, mopping
  • Parking lot trash pick up
  • Window cleaning
  • Cleaning registers and register floors
  • Emptying trash cans

Staying safe & legal:

  • Service Day in the Life of Service (DILO) task completion
  • Price Checker Check

Wanna b.....a full timer? (additional full time responsibilities)

  • Service:
    • Filing SCO
  • Staying safe & legal
    • ESL weekly audit walk
  • Availability:
    • Ordering product and supplies for the department
    • Receiving the delivery onto the system
    • Scanning waste, donations and store samples
    • Transferring items between departments
    • Production Planning
    • Supporting period inventory counts
  • Cash Office
    • Banking Deposit
    • Change orders
    • Weekly office balance
    • SCO Management
    • Safe Management
    • Lottery Balancing

 

NOTE: Full timers work across all areas of bakery but may be asked to work back to back hours with their lead (eg 2 late shifts, 3 early shifts per week)

Which areas do I work in primarily?

  • Front End
  • Parking Lot
  • Vestibule
  • Cards and Magazines
  • Front End Merchandising