Franchised Front Desk Manager - Full-time

Description

Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees.

Apply online at: https://job.renaissanceseattle.com

Qualifications

Additional Information: This hotel is owned and operated by an independent franchisee, R.C. Hedreen, Co. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Let your passion for discovery become a career! Share what inspires you, and help others discover the world as you go. Explore, uncover, share, inspire.




ESSENTIAL DUTIES AND RESPONSIBILITIES




Job Summary

• At Renaissance we believe that every ambassador is an innovator, explorer, and relationship builder, someone who is able to identify the key details that make something uniquely interesting and provide guests with intriguing information about the locale. As the Front Desk Manager, you will be building relationships with our guests and team through training, onboarding, supervising and coaching and counseling.
• Creating a smooth and easy experience for guests so they can get the most out of their stay is critical. The Front Desk Manager will use their expertise, as well as their relationships with others across the hotel (from housekeeping to parking to the Navigator and beyond), to anticipate and deliver on our guests’ needs. He or she should be passionate not only about the locale and local offerings, but also have an eye for detail – from the information they provide to guests, to the accuracy of their reports, to the transactions they process and secure.
• No matter what position you are in, there are a few things that are critical to success – making sure you have a safe work environment, insuring team members are following company policies and procedures, maintaining confidentiality, complying with quality assurance standards, and protecting company assets. In this role you will be on your feet and moving around (stand, sit, or walk for an extended period of time) and taking a hands-on approach to your work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other things that come your way) is the foundation of the job. Ultimately, the real hallmark of the Front Desk Manager role is driving a best-in-class guest experience, inspiring guests and associates alike to live life to discover.
• Candidates should have demonstrated leadership skills in a front officer operation at a Full Service Hotel. Good written and spoken English skills are essential, as is computer proficiency with MS Excel and Word.
• Minimum 2 years’ experience in customer service, preferred experience working within an upscale hotel. Front Office leadership experience in a supervisor role or Assistant Manager Role is preferred. Marriott hotel experience is a plus. College degree or supervisory/management training certificates preferred.

This company is an equal opportunity employer.

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