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Front Desk Supervisor - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | 500 N. Pendleton St. Middleburg, Virginia |
About this job
POSITION OBJECTIVE
Supervise activities related to operation and guest services programs such as resort facilities, guests check-in and check-out process, concierge, rentals, and customer relation.
ESSENTIAL JOB FUNCTIONS
Oversees the day to day operation of the front desk
Assists with MOD shifts as required.
Assists with managing and compiling of the schedule
Directs coaches and manages the Front Desk team to ensure all standards and operating procedures are adhered to
Assists with the inspection of VIP rooms and with the greeting of VIP guests
When required will assist with Guest Resolution
Assists with coaching and Counseling when needed
Attendants the train the trainer program if not already completed to become a certified departmental trainer
Will be responsible for the training and on boarding of all new colleagues to ensure that all standards are being adhered too.
EDUCATION/EXPERIENCE
Minimum of 2 yrs hotel experience in a front of house position.
Knowledge of Opera, Micros and HOTSOS, is not required but desirable.
Degree or Diploma in Hospitality Management is not required but desirable.
REQUIREMENTS
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties this job, the employee is regularly required to stand; walk’ use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch; talk and hear. The employee must be able to lift and move up to 25 pounds. The employee must be able to see differences in widths and length of lines such as those on graphs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors.
Must be able to stay calm under pressure
Must be able to change activity frequently and cope with interruptions.
Must hold a valid driver’s license
Must be flexible in the hours that they can work.
Salamander Resort & Spa is an Equal Opportunity Employer, Drug Free Workplace, and participates in E-Verify.
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