Assistant Customer Service Manager

QUALIFICATIONS

• Ability to represent A Culture of Caring and The Pursuit of ExcellenceÔ through Big Y’s Firm FoundationsÔ (Character, Collaboration, Personal Development, Actions & Results).
• Ability to develop, motivate, and influence others through training, mentoring, coaching and team-building.
• Ability to interact and communicate with individuals at all levels.
• Demonstrates financial acumen.
• Must project a clean and professional appearance.
• Must be a team player with a positive attitude and businesslike conduct.
• Ability to operate within Company policies, procedures, and standards.
• Ability to work a flexible schedule in accordance with the needs of the store.
• Attention to detail, accuracy, ability to prioritize and follow-through.
• Possess excellent organizational, interpersonal, and communication skills.
• Ability to learn and utilize computer applications.
• Must be at least 18 years of age. 
• Must consent to and pass a drug screen and background investigation at time of hire.

ESSENTIAL SUPERVISORY FUNCTIONS

Assist the Customer Service Manager in the following functions as needed:

• Recruit, interview and select employees.
• Supervise, direct, set goals and delegate tasks using independent judgment.
• Create weekly scheduled shifts while controlling payroll costs.
• Arrange for ongoing training and communication with all employees working within your area. 
• Cultivate growth through the development of high potential employees.
• Evaluate, coach, reward, recognize employees and celebrate successes.
• Handle conflict and counsel employees that require disciplinary actions up to and including termination.

ESSENTIAL FUNCTIONS

Assist the Customer Service Manager in the following functions as needed:

• Handle customer transactions and resolve customer concerns as necessary.
• Accurately handle and secure all monies, funds, and other media as assigned.
• Achieve all operations objectives/goals for assigned area(s) (e.g. budget, productivity, inventory management, merchandising/signage, promotions/contests, etc.).
• Build relationships, educate our customers, and create sales.
• Monitor, order, receive and maintain department product and/or supplies using appropriate tools.
• Ensure proper department conditions (e.g., booth, safe, racks, sales floor, bottle redemption area, closets, workstations, etc.).
• Oversee, supervise and support the success of the Little Y Play area as assigned.
• Adhere to all Company policies/procedures and government regulations.
• Complete all training requirements by respective due dates.

PHYSICAL DEMANDS                                                             

• Medium work: Lifting 50 lb. maximum with frequent lifting and/or carrying of objects weighing up to 25 lbs.
• Continuously standing, walking, fingering, and handling. 
• Frequently bending, reaching, balancing, and feeling.
• Occasionally squatting, climbing, kneeling, or crouching.