Customer Support Supervisor (Braintree, MA) - Full-time / Part-time

Job Summary:

Reporting directly to the Regional Field Support Manager (RFM), The Customer Support Supervisors are responsible for all customer related services in their primary and secondary field offices. The CSS partners with the Director of Business Operations (DBO) and Regional Field Support Manager (RFM) by communicating processes and ensuring compliance. CSSs interview, develop, train, and manage Customer Support Associates and Administrative Assistants. They ensure that outstanding customer service is given to all customers, both internal and external. In addition, CSSs manage several vital field office processes, including the health and safety program, internal recruiting process, the internal and external benefits program, and internal payroll.

Essential Functions:

• Manage, develop and train the Customer Support Associates and Administrative Assistants
• Compliance, reviewing, and training of the office performance scorecard goals
• Ensure outstanding customer service is given to all customers (internal and external)
• Manage health and safety program (Drug and backgrounds compliance)
• Manage internal recruiting process (Internal Applicant Tracking)
• Process and conduct all internal new hire paperwork, agreements/offer letters and PeopleSoft/ESF
• Manage benefits program internal and external
• Manage internal payroll including resolution of spread and commission issues
• Compliance of new and re‐hire Pre Employment Paperwork program (folders to corporate processed weekly)
• Interviewing, hiring and training FSG team
• Manage office spending including: supply procurement, marketing, out of office activities and Purchasing Card account
• Track individual, divisional, office and regional performance
• Compliance of office operations: Employer Tax Credit Forms (8850's), advertising spending
• Management of compliance reports: Job error, tax error, national accounts, PeopleSoft reports (new starts report, without hours for two weeks, finish report, etc.)
• Management of starts being complete within 24 hours, finishes completed weekly
• Communicate weekly with RFM: administrative team, operations, reports, compliance of operations, relationships
• Oversee all operations and administrative team in local office and secondary offices
• Maintain relationship with office leadership and assist with miscellaneous duties for the Director of Business Operations

Direct Supervisory or Management Responsibilities:

Executes supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Minimum Education/Abilities/Skills:

• A minimum of 2 years Field Support Group experience preferred
• BA/BS degree in Human Resources, Business, or Accounting preferred
• 4+ years leadership preferred

aerotekfsg

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .