Retail Sales Associate

RESPONSIBILITIES:

DELIVER OVERALL BRAND EXPERIENCE

• Demonstrates 5.11 Tactical’s values and mission through customer service and exceptional

brand experience

• Maintains expert knowledge of products and services offered

• Recovers and replenishes products on sales floor according to brand presentation standards

• Processes merchandise shipments effectively

• Provides an efficient and satisfying cash wrap experience

• Assists in housekeeping duties to maintain a neat, clean, and professional store experience

• Execute alteration fitting and customization orders (in selected stores only)

• Maintains a 100% focus on the customer

• Takes initiative to establish customer relationships and provide excellent service

• Determines customer needs by asking open-ended questions

• Accountable for individual sales goals and shows accountability for store goals

• Expands a customer’s purchase with additional products related to their specific needs

• Works well with team members to ensure store success

• Maintains an awareness of Loss Prevention practices

• Communicates ideas and concerns to the Leadership Team

QUALIFICATIONS:

To perform the job successfully, an individual should have the following credentials:

• Demonstrates the ability to engage customers with a positive and friendly attitude

• Strong computer skills – MS Office Suite and ability to operate a retail POS system

• Possesses desire to become an expert about products and educate customers

• Exhibits comfort with contacting customers after the sale to build relationships

• Schedule flexibility to include evenings and weekends