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Customer Service Representative - Full-time
| Hours | Full-time |
|---|---|
| Location | Syracuse, NY Syracuse, New York |
About this job
New Year New Career!
COME TO OUR OPEN INTERVIEW EVENT
Monday, January 9th
10am to 5pm
Time Warner Cable – Charter Communications
6005 Fair Lakes Road East Syracuse, NY 13057
Park in the employee lot on the far left side of the building and enter thru the glass double doors in the front left corner of the building.
All applicants should apply online, complete the online assessment, dress professionally and bring a resume.
Customer Service Representatives
Everything you want to be
Are you versatile and cool under pressure? Does your “can do†attitude prevail over a fast-paced variety of customer concerns? Do you picture yourself a tech whiz? Then Time Warner Cable is the place to be. We welcome and nurture such extraordinary talent. Discover the most comprehensive training available…plus tremendous support, incentives and a clear career path for growth—all in a culture that values and rewards performance.
As a team member in our Customer Care Center, you will assist customers with requests ranging from scheduling appointments to billing.Most importantly, you’ll use your understanding of technology and communication devices to effortlessly troubleshoot issues with customer’s equipment (e.g. cable box, DVR, remote, Android devices, modems) and exhibit possibilities to subscribers. By providing information, options, and an unbeatable level of service you’ll make customers happy—today and going forward.
Beyond a desire to enhance the total customer experience, you are multi-talented and proficient. You must be open to working flexible schedules that may include evenings and weekends, and experienced in a fast-paced customer facing setting. Our ideal candidate has exceptional customer service skills.
Time Warner Cable believes that by providing our employees with a complete array of benefits, we can help them take care of the people who matter the most, both at work and at home. You will receive a total compensation package that includes performance bonuses, generous benefits, discount pricing on our residential products (so long as you live within our service area) and more. You’ll also discover ample resources and encouragement that inspire career progression and help you grow at your own pace.
Basic qualifications required to work in the Time Warner Cable Customer Care environment:
- 6 months or more customer service experience; 1 or more years preferred
- 6 months or more working with multiple software applications; 1 or more years preferred
- 6 months – 1 year+ heavy volume phone experience in a customer service/call center job preferred.
Start Date: January 30, 2017
Shift: Duringtraining 8:00am-5pm M-F;AFTERtraining 3:30-12am -assignedeither Sat or Sun off along with one week day.
Benefits:Comprehensive benefits package including health/wellness coverage's, paid time off, 401k,
Tuition Reimbursement Assistance, anddiscounted services if you reside in our service area.
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