Bilingual Customer Service Coordinator

Note: Please submit resume with application. 

Assist customer in all spare parts related matters. Carry out all necessary functions and correspondence of department to achieve timely and satisfactory customer service.

Requirements:

Bilingual in English and Spanish a must

Must provide excellent phone and communication skills

Microsoft Excel and Word skills are a must

SAP experience a plus

Job Duties Include (but not limited to):

• Assisting our Spanish speaking customers with identifying parts numbers, pricing, and availability by phone, email, fax or other method of contact
• Assist customers with emergency situations, such as breakdowns, and coordinate with customers, service technicians and shipping department as needed in order to resolve issue as quickly as possible
• Entering customer orders and providing confirmations
• Invoicing of orders
• Preparing shipping documents (including import and export documentation), labels, and scheduling of shipments (when needed)
• Filing
• Provide quotations for individual parts, changeover kits and special projects
• Coordinate with other departments such as shipping and receiving, service and manufacturing to insure customer satisfaction
• Assist in obtaining technical direction for customer as needed
• Assist in inventory control as needed

Job Type: Full-time

Salary: $12.00 /hour

Required experience:

• Microsoft Excel: 1 year
• Customer Service (over phone): 1 year
• Microsoft Office: 1 year
• SAP: 1 year
• Bilingual: 3 years

Required language:

• Spanish