Customer Relationship Manager

Job purpose

The role of the Customer Relationship Manager is to develop and maintain relationships between our internal departments and external customers. He or she will be working in a fast-paced environment with talented and motivated colleagues, helping the Leadership Team with the most pressing business challenges. This candidate must have a proven track-record for business development, building long term client relationships, and meeting sales and revenue goals.

Duties and responsibilities

• Building and maintaining relationships with clients and key personnel within customer companies
• Work with all internal departments to ensure that all services are executed according to contract specifications, on budget, according to schedule and with a high quality
• Carrying out client satisfaction surveys and reviews
• Negotiate contract renewal, draft reports, and provide progress analysis
• Monitor and provide support on the implementation of service agreements
• Work proactively with our established customer base, to ensure retention of the current relationship and contract(s)
• Resolve customer inquiries regarding services
• Perform such other activities as may be temporarily or permanently assigned

Qualifications

• Possess and maintain a valid Driver License issued by a U.S. State or Territory.
• Ability to manage external and internal business priorities.
• Strong interpersonal skills and an ability to build rapport with customers
• Proven time management and prioritization skills in a fast-paced environment.

Working conditions

• Required to work outdoors for primary job functions.
• Smoke-free vehicles, client property and offices
• Drug-free and smoke free workplace
• Family-orientated environment
• Working in seasonal weather conditions (inclement weather)

Benefits

• Company Phone and Vehicle
• Competitive Salary
• Medical Insurance
• Paid Vacation and Holidays
• Profit Sharing Plan