Customer Service Representative

• Provide customer service

• Solicit for new or renewed customer business

• Receive loan payments and post to customer accounts

• Maintain cash drawer accuracy and security

• Prepare and handle office deposits and maintain checkbook accuracy

• Prepare and process loan applications

• Close approved loans

• Perform collection activities on delinquent accounts, by both written and telephone communication. 

• Assist with the development and training of all new personnel

• Help in maintaining compliance with company policies and procedures

• Maintain accurate filing and record-keeping system

• Prompt and regular attendance is required

• Ability to work well with others

• Ability to multi-task in a fast-paced environment

• Exercise sound judgment in decision making

Prior experience with customer service. Knowledge of state and federal lending regulations. Ability to obtain a license to sell insurance (in SC, GA, LA). Valid state driver’s license and acceptable driver’s record. Access to reliable automobile for use in employment on a daily basis. Computer literate. High school diploma or equivalent required.