Ticket Sales Agent - Full-time / Part-time

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

The PSS Agent is primarily responsible for delivering unparalleled guest service by providing quality information to guests and to facilitate the sale of Lift Tickets and Season Passes. Other job responsibilities of this position include:

• Knowledge of the Resort and surrounding community, all in an effort to satisfy and exceed guest expectations while ensuring a world class Resort experience.
• Responsible for daily sales and information on all Vail Resort products.
• Perform accurate cash handling and follow proper departmental procedures regarding ticket and pass issuance
• Communicate in a pleasant and courteous manner to our guests and fellow employees.
• Maintain sufficient supplies and perform daily cleaning of sales office.
• Adhere to departmental and company written and verbal policies and procedures as designated by management.
• Resolve guest ticket problems; perform refunds under the guidance of the management team; when appropriate, handle guest concerns and suggestions.
• Establish personal strengths and weaknesses through self-assessment and on going feedback from management team; participate in self-improvement/ development programs.
• Cross train and work in all areas and locations of Product Sales and Services.

Qualifications:

• High school diploma or equivalent is required- College Degree preferred
• Proficient on Microsoft applications
• Cash handling experience
• Flexible schedule including weekends, holidays, etc
• RPOS experience - Preferred
• Experience working in a guest service job - Preferred
• Ability to communicate fluently (written and oral) in English

Interesting and Informational Links:

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We’re looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and boundless options for adventure and exploration, you can join a community who loves where they live and loves what they do. Keystone will be your home away from home; a place where friendliness, an eye for detail and unmatched guest service is the foundation of our Culture. Come join our team – where A Mountain of Possibilities awaits.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 135814