Full Time Conceirge/Receptionist - Full-time

The Gables of Fitchburg is a 47 unit Assisted Living Community seeking a full time, weekday concierge with a great personality.

Hours are Mon. and Tue. 8a-4p, Wed. 8a-2p, Thur. and Fri. 8a-4p.  

Able to complete administrative work under the supervision of the Executive Director.

Applicant must be able to pass CORI background screening.

Duties include but are not limited to:

• Interacting and cultivating a friendly rapport with residents and their families.
• Answering phones in a polite and courteous manner, making sure no one is left on hold for long periods of time.
• Receiving/Delivering Packages
• Sending/Responding to emails
• Assisting Residents within the scope of reception practice.
• Maintains a neat, clean appearance of the front desk office area.
• Helps ensure that needed office supplies are kept on hand or ordered if needed.
• Assists in the submission of resident maintenance work orders.
• Assisting the Marketing Director as needed.
• Greets visitors in a friendly, courteous and professional manner; ensuring and requesting visitors to sign in and out. Provide visitors with directions to apartments. Refers visitors to appropriate staff members or departments. 
• Operates a multi-line telephone.  Route urgent calls and messages to ensure that messages are promptly received.
• Performs various related clerical duties including:  typing brief memos, letters and forms; filing; photocopying; maintaining logs of items in order to support other departments; distributing mail and newspapers to residents; assembling brochure packets and ensuring supplies are available to make packets.
• Serves as a point of contact for residents/families to request special events and or transportation. Is proficient in implementation of emergency procedures for accident, elopement, fire, or other disaster.
• Collaborates with other team members in meeting the needs and desires of residents, families, and other staff.?
• Assist Director with billing, rent receipts, deposits and long term care insurance

Job Requirements:

• Professional Customer Service Etiquette
• Professional Attire

Work Experience/Skills:

• Concierge/Front Desk Experience in a Guest Services setting is preferred
• Knowledgeable in Microsoft Word/Excel 

The Gables of Fitchburg is an Equal Opportunity Employer