IT Supervisor

DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry.  Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves.  We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider.  We are doing it again with the launch of the first live, internet-delivered TV Service – Sling TV, that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

We have a bold sense of pride, adventure, and desire to win – it’s in our DNA.  And we’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

Opportunity is here.  We are DISH.

A successful IT Manager will have the following:

• Bachelor's degree (B.A./B.S.) from four-year college or university; or equivalent, related degree where appropriate, and 5 years related experience and/or training; or equivalent combination of education and experience. 
• Must work effectively with all levels of company personnel.
• Experience with call center environments and technologies.
• Ability to troubleshoot complex issues involving data networking, telephony, operating systems (VoIP), and/or applications.
• Ability to effectively present information with strong communication skills both written and verbal required. Demonstrated ability to manage projects preferred.
• Strong analytical and research skills required. Strong customer service skills required.

IT Manager II: This role is a operations support position within the IT Operations department that supports our local Call Center in Phoenix. As such, keeping the IT systems within this location operating normally such that customers can be serviced in the most efficient manner is the top priority.  Developing and maintaining good working relationships with our local Business partners at Dish is critically important. 

Primary responsibilities fall into the following categories:

• Manage the local IT team, including coordinating IT support with the business partners, supervise all desktop support efforts, including hardware and software, configuration management, change management, capacity management, SLA management, availability management, financial management, access management, and project management. Work effectively with internal IT personnel to maintain uptime, consistency, scalability and performance while meeting business needs.
• Support production incidents where IT systems are inhibiting the business ability to operate normally. Participate in oncall rotation. Serve as subject matter expert on configuration and associated IT integrations at the site. Coordinate IT coverage hours for the facility during times with full staff and when staff on PTO or other leave.
• Lead or participate in projects brought to IT by local business leaders, corporate IT, and corporate business. Prioritize and escalate any issues that could put business objectives, results, or processes at risk.
• Ensure team is represented on any emergency issue triages. Ensure the team is responsive and timely when assisting users via all communication channels. Ensure inventory of spare parts, printer toner, headsets and other consumables are kept at manageable levels.
• Present information and respond to questions from managers/customers/general public. Will have the ability to work effectively with all levels of company personnel.

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