Crew Member

CREW MEMBER

Crew Members are responsible for delivering great guest experiences.

Responsibilities Include:

Team Environment - Communicate appropriately with fellow team members, treating others fairly and with respect. Respond positively to feedback and direction given. Hold themselves accountable for their responsibilities on their shift. Adhere to schedule and arrive ready to work on time.

Operations Excellence for Guest Satisfaction - Hold guests as highest priority and ensure each guest is highly satisfied with his/her experience. Respond to specific guest needs and resolve problems with a sense of urgency. Adhere to Brand standards and systems, delivering quality food and beverage to each guest. Maintain a clean and neat workstation; complete thorough cleaning of guest areas as directed. Complete all required training and support the training of other team members.

Profitability - Effectively execute restaurant standards and marketing initiatives. Prepare all products following appropriate recipes and procedures. Follow all procedures related to cash, cleanliness, food safety, and restaurant safety and security. Comply with all restaurant, Brand, and franchisee policies.

Qualifications:

Skills

• Must be able to fluently speak/read English
• Capable of counting money and making change
• Able to operate restaurant equipment (minimum age requirements may apply)

Required Competencies

• Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
• Passion for Results – set compelling targets and deliver on commitments.
• Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.

Dunkin Donuts located at 1288 Oaklawn Ave is currently hiring for a morning Drive-Thru Ringer. We currently have 30 hours available and are looking to fill the position immediately. Cashier responsibilities include and are not limited to:

• Understands the “Six Steps of Service” and can execute with confidence

• Greet the guest
• Take the order
• Collect payment
• Prepare the order
• Deliver the order & confirm the order
• Thank the guest& invite them back

• Properly directs guest to the pickup area
• Knows when to ask a guest if they need a tray (Never give 2 trays unless requested)
• Understands team service (works well with beverage assembler) including slide deployment
• Knows how to suggestive sell our specials and how to “smart sell”
• Knows not to “auto-cup”
• Understands secondary responsibilities ( Front counter only)

• Dining room
• Wet floor signs
• Rugs
• Merchandising (bottle face, pull k-cups and lbs forward, pricing & FIFO

• Confirms bill given and repeats change back to guest
• Keeps drawer stocked, organized and all bills are bank faced
• Understands how to spot counterfeit money and how to check bills
• Understands that credit card purchases over 25.00 or run manually need a signature
• Understand our cash handling policy
• Understands the process for accepting coupons, mobile offers, and M-Pay
• Understands our customer complaint policy (LAST) and who is authorized to handle complaints
• Can describe this month’s LTO’s
• Understands DBI standard for employee health and where the information is located
• Understands our allergen awareness poster and knows what to do in an emergency
• Understands our robbery policy and the location of our silent alarms
• Understands the order of priorities:
  1. Guests
  2. Coffee Excellence
  3. Dining room
  4. Donut case
  5. Worksheets