Customer Service Supervisor - Richardson, TX - Full-time / Part-time

Position Description:Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.Positions in this function are responsible for providing expertise and customer service support to members, customers, and/or providers. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries.Primary Responsibilities:Coordinates, supervises and is accountable for the daily / weekly / monthly activities of a team membersSets priorities for the team to ensure task completion and performance goals are met, such as Quality, Adherence, Service Level and AHTCoordinates work activities with other supervisors, managers, departments, etc.Identifies and resolves operational problems using defined processes, expertise and judgmentProvides coaching and feedback to team members, including formal corrective actionConducts annual performance reviews for team membersProvides expertise and customer service support to members, customers, and / or providersCoordinates, supervises and is accountable for the daily activities of business support, technical or production team or unit.Impact of work is most often at the team level.

Requirements:Associate's Degree or higher3+ years of customer service experience analyzing and solving customer problems1+ year of experience as a supervisorExperience with Windows PC applications, which includes the ability to learn new and complex computer system applicationsAbility to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each productSoft Skills:Ability to remain focused and productive each day though tasks may be repetitiveAbility to navigate a computer while on the phoneCareers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 17 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: Supervisor, Leader, Manage, Team, Coach, Mentor, Train, Management, direct reports, UnitedHealthcare, UnitedHealth Group