Sr. Learning Program Specialist

POSITION PURPOSE
The Learning Program Senior Specialist serves as the lead in process and product expertise on all aspects of Home Depot's learning systems. The Senior Specialist engages in projects to enhance user experience, process, or systems as well as the implementation of complex learning programs. The Senior Specialist serves as a contact for Administrators and Specialists, and provides direction, delegates tasks, and responds to critical customer/associate issues. In addition to constantly moving the program forward, the Senior Specialist manages communication, on-site logistics, and key program partnerships. The Senior Specialist is also viewed as a peer leader and is responsible for developing and motivating other team members.

MAJOR TASKS, RESPONSIBILITIES, AND KEY ACCOUNTABILITIES

• 45% - Leads L&D process improvement projects and simplify field execution 
• Coordinates learner travel and on-site logistics for instructor led training (ILT) events 
• Oversees coordination of large-scale field events with all levels of the organization 
• 25% - Lead contact for Knowledge Depot (KD) Administrators providing customer-focused direction, delegating tasks and handling critical customer issues Provides support for managing complex learning programs in the Knowledge Depot Learning Management System (builds courses, offerings, curricula and deploys to target audiences) 
• 10% - Reclass and monitor expenses on various L&D budgets 
• Serves as System Administrator for various Learning Systems and coordinates related process improvements 
• 10% - Collect and analyze data to find opportunities to improve internal and external reporting 
• Analyzes data (evaluations, forecasting, expense trends, training execution/programs) to make key decisions and recommendations to improve program, process and system health 
• 10% - Motivates and inspires teammates and peers to look for continuous improvement opportunities 
• Drives and motivates others to work as leanly as possible to increase productivity and control costs while maintaining high quality 
• Drives key program partnerships with internal partners and vendors

NATURE AND SCOPE
This position reports to Learning Execution Manager.
This position has 0 direct reports.
ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements: MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Additional Minimum Qualifications:
Education Required:
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
Years of Relevant Work Experience: 2 years
Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Additional Qualifications:
Preferred Qualifications:

• Bachelor's degree in related field 
• Experience with the administration of Learning Management Systems and SharePoint 
• Experience with needs analysis, learning data analysis, and reporting 
• Proficiency with traditional desktop software, especially Microsoft Excel and Access 
• Possesses working knowledge of HR 
• Experience with managing projects

Knowledge, Skills, Abilities and Competencies:

• TECH SAVVY: anticipates and adopts innovations in work and navigating complex learning management systems and running reports 
• BUSINESS INSIGHT: applies knowledge of business and the marketplace to advance the organization's goals 
• INTERPERSONAL SAVVY: relates openly and comfortably with diverse groups of people, including cross-functional teams; able to convey executive-level presence 
• PLANS AND ALIGNS: plans and prioritizes work to meet commitments aligned with organizational goals 
• RESOURCEFULNESS: secures and deploys resources effectively and efficiently 
• DRIVES RESULTS: consistently achieves results, even under tough circumstances 
• PERSUADES: uses compelling arguments to gain the support and commitment of others, oftentimes without authority 
• BUILDS NETWORKS: effectively builds formal and informal relationship networks inside and outside the organization 
• BUILDS EFFECTIVE TEAMS: effectively builds formal and informal relationship networks inside and outside the organization 
• COMMUNICATES EFFECTIVELY: develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences 
• SELF-DEVELOPMENT: actively seeks new ways to grown and be challenged using both formal and informal development channels 
• MANAGES COMPLEXITY: makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems 
• OPTIMIZES WORK PROCESSES: knows the most effective and efficient processes to get things done, with a focus on continuous improvement