Order Management Specialist (6994604)

Headway Workforce Solutions is currently seeking an Order Management Specialist for a contract opportunity in Davenport, IA with our partner, an energy industry leader committed to creating innovative and sustainable solutions that move the world forward.

Administration Major Deliverables:

• Administrative accuracy of customer PO‘s – entering and verifying customer purchase orders
• Assist the customer service department to eliminate waste by continually looking for opportunities to automate administrative processes currently performed manually.
• Compile information for maintaining and distributing daily, weekly and monthly reports
• Create/Maintain charts to track department metric

Customer Sales & Service Major Deliverables:

• Manage the customer order cycle process. This includes, but is not limited to, metal buying, bookings, standard order entry, scheduling, pricing, releasing shipment, and resolving related problems involving the plant, marketing and credit.
• Familiarization with personnel in sales and marketing and the business unit.
• Develop an understanding of the BU’s flat-rolled products, their manufacturing flowpaths, characteristics, and sizes so as to be able to effectively enter customer purchase orders
• First responder to Cold Calls. Forward information to appropriate CSSR.

Headway Workforce Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Headway Workforce Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.