Documentation and Training Specialist I - Manufacturing - Full-time

DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry.  Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves.  We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider.  We are doing it again with the launch of the first live, internet-delivered TV Service – Sling TV, that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

We have a bold sense of pride, adventure, and desire to win – it’s in our DNA.  And we’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

Opportunity is here.  We are DISH.

Working in tandem with subject matter experts, facilitators, instructional designers, training managers and other stakeholders, the Training Specialist will be the primary administrator for the Learning Management System (LMS) and training development SharePoint site. This position will also be accountable for tracking and reporting on all training related expenditures, trainer capacity, materials update, LMS, and all functions pertaining to operation. This individual will participate in evaluating training needs and provide input to the Manufacturing training team for the design of new and existing curriculum. This position will ensure that all programs and materials are current.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Bachelor's degree from four-year college or university and 2 years of experience; or 5 years related experience; or equivalent combination of education and experience

SKILLS

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of organization
• Requires high level computer expertise, including use of database, word processing, spreadsheet, and presentation applications, ability to train preferred; general office knowledge involving filing, data entry, operating multi-line phone system and customer service
• Requires advanced knowledge of SharePoint and a high level of exposure to design and development of an LMS
• Self-directed
• Strong organizational, written and oral communication skills
• High level knowledge regarding the access and effective utilization of resources
• Ability to exercise discretion and maintain confidentiality of sensitive information
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals, including the ability to process and interpret financial data
• Ability to perform basic computations and to draw and interpret bar graphs
• Strong ability to solve practical problems in a timely manner and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability effectively screens requests directed at Executive Staff and independently resolves most requests
• SharePoint certified program owner

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not a comprehensive list of all duties that may be assigned to this position.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands and fingers; sit continuously for extended periods of time; and reach with hands and arms. This position may require sitting for long periods of time at a workstation. Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus, read and interpret documents and instructions; frequent identification of letters, numbers, and symbols in a technology environment. The employee must have the ability to use a keyboard and equipment typically found in an office setting.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Standard office environment.

REPORTS TO
Manager, Training & Development or above

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Manage Manufacturing’s LMS, employee records, requests for training, certification/recertification oversight
• Tracks and reports against instructor/On the Job Trainer (OJT) capacity
• Manage the department project deliverables and timelines to achieve goals, objectives, and quality expectations
• SharePoint training program designer as a certified SharePoint subject matter expert (SME)/program owner. Controls and assigns all training department user accounts and tracks User Account Use Policy training
• Manage the use of SharePoint learning programs and function as Manufacturing’s responsible party for all development of SharePoint sites housing training documentation
• Identifies and provides SharePoint system training for those sites containing operational training requirements
• Identifies and incorporates best practice use of Manufacturing SharePoint sites
• Monitor associated development expenditures, prepare and track the department’s training budget
• Assess curriculum for delivery method possibilities to include use of work instructions, new technologies, etc.
• Assist in the assessment of, design, develop, and evaluation of learning and organizational development solutions for multiple projects to support leaders and individual contributors at DISH. This may include developing multimedia elements to support classroom-based instructor-led, e-learning and mobile content (graphics, video, audio, etc.)
• Determine learning and material requirements for L&D projects
• Implement style guide and design document standards to ensure consistency across projects
• Utilize an instructional design methodology for all project work (ADDIE or similar)
• Utilize adult learning theory to design and develop learning programs that meet the needs of a diverse audience
• Track all training requests to include 3rd party vendor requisitions, PO’s, and AP receiving
• Stays current with technology and adult learning trends and shares knowledge with the team

This list is not meant to be a comprehensive inventory of all duties and responsibilities assigned to this position and other duties may be assigned.