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In-Business Lead -- Retail Services
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Elk Grove Village, IL Elk Grove Village, Illinois |
About this job
About Citi
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
Citi's Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.
Citi's North America Consumer Business Operational Risk and Control (NA - CBORC) organization drives consistency for addressing Operational Risk and Control issues within the North America Consumer Businesses (NACB). NA-CBORC fosters a culture of control, customer centricity and accountability by leading efforts to identify, anticipate and mitigate regulatory, reputational and operational risks. This position will be a critical strategic role in ensuring the risk profiles within the North American businesses are well understood and well managed. As a First Line of Defense function this person will need to build trusted relationships with Business Leaders, Process Owners, other NA and Global CBORC colleagues as well as Second and Third Line partners while establishing a credible contact for Regulators.
The successful candidate will be comfortable driving execution of the remediation of existing risk issues as well as developing tools, techniques and processes for forward-looking risk management.
KEY RESPONSIBILITIES:
* Work with other NA-CBORC teams and in-business control teams to take an end to end view of the Retail Services risks and continue the design and implementation of effective in-business controls to ensure consistency in framework and execution.
* Work closely with Retail Services Leadership, Control Functions and Regulatory authorities to understand and execute against the quantitative and qualitative requirements for executing world-class risk governance and control frameworks consistent with overall Citi policy and strategy.
* Leverage and enhance governance structures, analytics and protocols to drive cross geography issue identification and resolution linking in other NA-CBORC areas.
* Act as the focal point for Retail Services Leaders in knowing, understanding and synthesizing the state of the control environment; prioritize through established local and global governance committees.
* Serve as the senior advisor to the Retail Services Leaders on all aspects of operational risk, reputational risk and responsible business practices, balancing risk management and client experience appropriately.
* Engage with Regulators as required and represent the NA-CBORC organization in any risk and control matters.
* Partner with Business Process Owners and CBORC peers in driving standard streamlined and simplified processes.
* Establish operational risk priorities, standard business KOR/KRIs and manage "paths to effective".
* Develop materials and facilitate monthly/quarterly operational risk forums;
* Execute policy requirements and Global Consumer Bank standards (e.g. Annual Risk Assessment, Management Control Assessment back testing, governance);
* Identify and escalate incidents/issues for cross geography impact reviews and common mitigation opportunities.
* Engage with Regional and Global CBORC teams to drive global priorities and initiatives.
COMPETENCIES / SKILLS
* A deep knowledge of current and future operational risk issues affecting the NA Cards area.
* A seasoned risk professional with a longstanding career within consumer banking risk management.
* Evidence of operating in a large scale financial services Risk/Control function or similar environment.
* Track record of an above average success rate for the installation of improvement programs and processes for internal and external audits of 200 or more across a complex, global organization.
* Quality management processes, practices, tools and technologies.
* Change management - concepts and strategies.
* Customer service concepts and strategies.
* Demonstrated consultative skills.
* Proven track record of leading and executing against large and complex Projects and Programs.
* Proven track record of attracting, retaining and motivating world-class talent and building teams
* Ability to work across and build strong partnerships with all functional and business partners.
Stakeholder Engagement:
* Ability to lead a high performance Consumer Risk Function.
* Executive Communication and Interpersonal skills
* Proven experience in engaging and nurturing successful relationships with external Regulators
* Highly influential across all stakeholders in a highly complex matrix organization.
* Strong influencing and negotiation skills. Ability to explore alternatives and positions to reach outcomes that are supported and accepted by various parties.
* Proactive and dynamic with a strategic mindset. Able to identify and resolve issues quickly and effectively
* Ability to work effectively in situations requiring analytical, interpretive and problem solving techniques
Qualifications:
* 15 years of related work experience
* A University Degree in Business Administration, Finance or Related Field.
* Results and delivery focused. Ability to drive multiple programs through to a successful conclusion.
* Execution focused, evidence of delivering against challenging objectives.
* Ability to build trustworthy relationships with internal and external stakeholders.
* Process and Governance -- ability to create structure in a fairly ambiguous and rapidly evolving environment.
* Experience of coaching and developing others and managing a high performing team
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
Citi's Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.
Citi's North America Consumer Business Operational Risk and Control (NA - CBORC) organization drives consistency for addressing Operational Risk and Control issues within the North America Consumer Businesses (NACB). NA-CBORC fosters a culture of control, customer centricity and accountability by leading efforts to identify, anticipate and mitigate regulatory, reputational and operational risks. This position will be a critical strategic role in ensuring the risk profiles within the North American businesses are well understood and well managed. As a First Line of Defense function this person will need to build trusted relationships with Business Leaders, Process Owners, other NA and Global CBORC colleagues as well as Second and Third Line partners while establishing a credible contact for Regulators.
The successful candidate will be comfortable driving execution of the remediation of existing risk issues as well as developing tools, techniques and processes for forward-looking risk management.
KEY RESPONSIBILITIES:
* Work with other NA-CBORC teams and in-business control teams to take an end to end view of the Retail Services risks and continue the design and implementation of effective in-business controls to ensure consistency in framework and execution.
* Work closely with Retail Services Leadership, Control Functions and Regulatory authorities to understand and execute against the quantitative and qualitative requirements for executing world-class risk governance and control frameworks consistent with overall Citi policy and strategy.
* Leverage and enhance governance structures, analytics and protocols to drive cross geography issue identification and resolution linking in other NA-CBORC areas.
* Act as the focal point for Retail Services Leaders in knowing, understanding and synthesizing the state of the control environment; prioritize through established local and global governance committees.
* Serve as the senior advisor to the Retail Services Leaders on all aspects of operational risk, reputational risk and responsible business practices, balancing risk management and client experience appropriately.
* Engage with Regulators as required and represent the NA-CBORC organization in any risk and control matters.
* Partner with Business Process Owners and CBORC peers in driving standard streamlined and simplified processes.
* Establish operational risk priorities, standard business KOR/KRIs and manage "paths to effective".
* Develop materials and facilitate monthly/quarterly operational risk forums;
* Execute policy requirements and Global Consumer Bank standards (e.g. Annual Risk Assessment, Management Control Assessment back testing, governance);
* Identify and escalate incidents/issues for cross geography impact reviews and common mitigation opportunities.
* Engage with Regional and Global CBORC teams to drive global priorities and initiatives.
COMPETENCIES / SKILLS
* A deep knowledge of current and future operational risk issues affecting the NA Cards area.
* A seasoned risk professional with a longstanding career within consumer banking risk management.
* Evidence of operating in a large scale financial services Risk/Control function or similar environment.
* Track record of an above average success rate for the installation of improvement programs and processes for internal and external audits of 200 or more across a complex, global organization.
* Quality management processes, practices, tools and technologies.
* Change management - concepts and strategies.
* Customer service concepts and strategies.
* Demonstrated consultative skills.
* Proven track record of leading and executing against large and complex Projects and Programs.
* Proven track record of attracting, retaining and motivating world-class talent and building teams
* Ability to work across and build strong partnerships with all functional and business partners.
Stakeholder Engagement:
* Ability to lead a high performance Consumer Risk Function.
* Executive Communication and Interpersonal skills
* Proven experience in engaging and nurturing successful relationships with external Regulators
* Highly influential across all stakeholders in a highly complex matrix organization.
* Strong influencing and negotiation skills. Ability to explore alternatives and positions to reach outcomes that are supported and accepted by various parties.
* Proactive and dynamic with a strategic mindset. Able to identify and resolve issues quickly and effectively
* Ability to work effectively in situations requiring analytical, interpretive and problem solving techniques
Qualifications:
* 15 years of related work experience
* A University Degree in Business Administration, Finance or Related Field.
* Results and delivery focused. Ability to drive multiple programs through to a successful conclusion.
* Execution focused, evidence of delivering against challenging objectives.
* Ability to build trustworthy relationships with internal and external stakeholders.
* Process and Governance -- ability to create structure in a fairly ambiguous and rapidly evolving environment.
* Experience of coaching and developing others and managing a high performing team
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