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in Dallas, TX
Gift Shop Associate - Part-time
•30 days ago
Hours | Part-time |
---|---|
Location | 9200 John W Carpenter Frwy Dallas, Texas |
About this job
Our retail associates are the face of our company. To be apart of us, we look for candidates who enjoy being part of a team, taking initiative, making a difference in someone's life, compassionate, and, most of all, committed in providing world-class customer service. Our store is located inside Medical City Hospital Building A.
Responsibilities:
CUSTOMER
- Provides an exceptional customer experience that inspires repeat business.
- Addresses customers' concerns and informs Manager immediately.
OPERATIONS
- Ensures excellent guest relations; approaches customer with greeting when they arrive and answers telephone calls within one ring.
- Asks open ended questions to identify product the customer is trying to send.
- Provides detailed information regarding flowers and gifts to educate customers.
- Enters orders in POS system and gathers customer information and signatures.
- Pulls up account information and gathers name, address and delivery date, collects payment information, processes order and recaps the order.
- Monitors orders and confirms details on a constant basis to ensure customer selection is processed correctly.
- Merchandises all products in the gift shop.
- Sweeps, cleans and rearranges product throughout the day to ensure a clean and full retail environment that drives customer sales.
- Waters plants and refills vases in cooler on a weekly basis.
- Monitors inventory and identifies flowers that are not up to Dallas Petals standards and documents on waste sheet.
- Orders arrangements for cooler and plants for the floor, as needed.
- Enters special requests for flowers and plants into POS system.
- Makes deliveries to patient rooms and offices inside of Hospital.
- Opens and closes register at end of day and balances the till.
- Maintains confidential customer information.
- Works closely with team at DC to ensure delivery and availibility of any orders placed.
TEAM
- Ensures 100% compliance with all company policies, guidelines and procedures.
- Supports and assists team members on as needed basis.
- Maintains neat and clean appearance at all times.
Skills and Qualifications:
- Guest service mentality; is sociable and friendly and has a genuine desire to serve the customer.
- Good verbal communication and listening skills.
- Self starter who is energetic and flexible.
- Maintains a calm, tactful demeanor when dealing with difficult situations.
- Successfully works on own for extended periods of time.
- Forms strong working relationships within team.
- Must be able to stand for duration of work shift.
- Identifies additional tasks to be completed and willingly assists others.
- Nonsmoker.
- Minimum one year of retail/customer service experience.
- Must be able to work at least two Saturdays a month open to close. We are flexible for the remainder of the week as long as you are able to work shifts that fall between 8am-6:00pm Monday - Friday.
Requirements