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Customer Service Credit Support Entry Level - College Degree Required
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | SAN RAMON, CA SAN RAMON, California |
About this job
College Graduates needed for Customer Service Credit Support position in San Ramon!
Begin your career with a Fortune 500 organization that has a nation-wide reputation for positive customer service.
Employees receive a full benefit package including pension, stock options, 401K with matching, and education reimbursement.
They offer great opportunity for growth, and encourage progression within their organization. In fact, there is an excelled program for rapid progression within the organization for those who qualify.
As an industry leader, they take pride in their team environment focused on engaged and eager professionals. Our client offers a strong sense of community, with focus on personal interests such as sponsored sports teams, book clubs, and support for charitable efforts.
Job Description:
Begin your career with a Fortune 500 organization that has a nation-wide reputation for positive customer service.
Employees receive a full benefit package including pension, stock options, 401K with matching, and education reimbursement.
They offer great opportunity for growth, and encourage progression within their organization. In fact, there is an excelled program for rapid progression within the organization for those who qualify.
As an industry leader, they take pride in their team environment focused on engaged and eager professionals. Our client offers a strong sense of community, with focus on personal interests such as sponsored sports teams, book clubs, and support for charitable efforts.
Job Description:
- Match and distribute faxed material from dealers to the discounting team.
- Review packages received from dealerships. Verify proper documentation is received.
- Answer calls from dealerships to review status on packages. Ask appropriate questions to identify the root cause of calls to generate effective solutions for AHFC and dealer while effectively resolving conflicts.
- Follow up on dealer issues and concerns (contract errors) in a timely manner.
- Complete data entry of contract information into the system to assist team in processing all packages received daily.
- Adhere to legal and operational compliance by strictly following all company policy and procedures.
- Become a productive member of the team with an enthusiastic and positive attitude.
- Good communication skills.
- Experience with customer service and problem resolution preferred.
- College Degree (4 year) is required.
- Bilingual (Spanish) is a plus.
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