Customer Service Agents - Nintendo

s a Consumer Service Technical Support Representative you will be assisting consumers with a variety of calls:

* Providing online connection support for the Nintendo gaming systems.
* Assisting consumers with setting up and/or using a wireless network with their Nintendo gaming system(s).
* Troubleshooting connection problems including walking consumers' through network security settings and router settings.
* Answering consumer questions regarding the online features of their Nintendo game systems.
* Documenting and forward consumer comments.
* Collaborating and sharing solutions with members of the Tech team.
* Answering consumer calls from children and adults.
* Navigating computers via remote access.

Summary of Job Duties:
* Troubleshooting online connection problems.
* Recording consumer feedback.
* Collecting, documenting, and researching technical problems to develop solutions and resources for the department.

You MAY be trained to assist with Nintendo Wii and WiFi products depending on call volumes needs. This may include:
* Answering consumer questions regarding the wireless features of the Nintendo gaming systems and setting up and/or using a wireless network.
* Answering consumer questions regarding the Nintendo gaming systems WiFi connections.
* Answering incoming and makes outbound calls to provide technical assistance to users experiencing problems with the Nintendo Wi-Fi connection and Virtual Console.

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.