Manager Associate Services

POSITION PURPOSE
Maximize The Home Depot' s competitive business advantage by providing expertise and leadership to ensure a fully integrated health management solution that sets the standard for excellence, enhances the quality of life, entirely, for The Home Depot community, and enables our associates to optimize performance and productivity. The Associate Services Manager will enable to mission of Associate Services by providing high quality services that support and enhance the company's efforts to create a healthy and productive workforce by: Providing guidance to managers for addressing associates mental health and workplace difficulties; Limiting risk and legal exposure by ensuring compliance with state and federal laws; Offering education and training to help build the competencies of our management team. Providing specialized programs and services to enhance the effectiveness and productivity of our associates.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES

• Review Health Care, Disability and Worker's Comp Plans for consistency and ensure they provide appropriate access and coverage for mental health benefits and substance abuse services, and that the plans are linked to our EAP services. Will review diagnosis, treatment plan and return to work. 
• Ensures all policies and procedures are compliant with the ADA. Provides assistance to HRM's by reviewing and analyzing requests for accommodations and determining whether associates meet the qualifications under the law.
• Facilitates reasonable accommodations as appropriate, Manages a caseload of ADA accommodation requests and where appropriate, coordinates with workers compensation and disability vendor.
• Advises HR Department on proper hiring processes and exception waivers for applicants with disabilities. Develops and delivers ADA training to the field.
• Crisis Response- Strategizes with HR about the most effective way to respond to a critical incident. Determines when or if to provide a debriefing and format. Coordinates debriefing through the EAP to select appropriate counselor and follows-up after debriefing to discuss potential issues. 
• Manages dedicated EAP vendor team, including the development of training and metrics. Ensures that department strategies are aligned with the vendor. Works with EAP vendor to develop Service Level Agreements and holds vendors accountable for meeting performance expectations. 
• Provides the expertise to mitigate and respond to Violence in the Workplace. Reviews and writes policies and makes decisions about how to respond to threats. 
• Develops strategies for increasing utilization and services of the EAP. Works to coordinate services of EAP with other Benefit and Wellness programs.

NATURE AND SCOPE
Typically reports to Director of Associate Services 
No associates report to this role on a permanent basis, but requires the leadership of a work group: assign and review work, train and contribute to performance appraisal (but not hiring, firing or disciplinary action).

ENVIRONMENTAL JOB REQUIREMENTS
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. 
Typically requires overnight travel 5% to 20% of the time.

Additional Environmental Job Requirements:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Typically requires overnight travel 5% to 20% of the time.MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:

Education Required:
The knowledge, skills and abilities typically acquired through the completion of a master's degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience: 4 years
Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Additional Qualifications:
Preferred Qualifications:

• Must be a Mental Health professional. 
• Should have experience in Human Resources and a working knowledge of employment laws, especially disability laws.

Knowledge, Skills, Abilities and Competencies:

• Must posess excellent customer service skills 
• Must be able to handle mulitple tasks and ability to prioritize according to importance, as well as maintain good judgement in high pressure situations. 
• Must have excellent written and verbal communication skills. 
• Must have training experience 
• Must be willing to travel