Operational Receiver - Full-time / Part-time

Responsibilities

• Ensure project team delivers support requirements
• Review charter & scope changes,
• Identify support requirements that apply
• Sign charter indicating that support requirements have been documented and agreed upon.
• Determine support teams that need to be engaged
• Determine communication plan with impacted teams
• Ensure project complies with requirements for IT Policy, Data Privacy, SLA, SOX
• Drive transition between the project and the support teams to ensure support readiness
• Define and document the support model for warranty and production support
• Facilitate joint PPA (Potential Problem Analysis) sessions with project team and support teams
• Engage and communicate with support personnel at appropriate times
• Participate in IT steering and advisory meetings (as applicable)
• Participate in design reviews and engage others (as applicable)
• Provide project team with current support information related to project
• Assess risks/impact and escalate appropriately for support components that are still outstanding prior to go live/support transition
• Align necessary support resources for deployment activities
• Ensure formal transition of the project to the supporting organizations
• Identify, manage, and control risks, to minimize the chance of failure or disruption of the service; ability to ensure that transition issues, risks, and deviations are reported to the appropriate stakeholders

Travel Requirements: Minimal travel

Hours of work/work schedule/flex-time:

• Typical work day is during US business hours, M-F 8 AM - 5 PM EST; off-hours/weekends may also be required

• 4 year degree in IT, Engineering, or equivilent field
• 5-10 years of experience

• Excellent communication skills
• Breadth in technical expertise and experience across IT (5-10+ years IT experience)
• Depth of understanding of support requirements across Service Operations
• Strong understanding of support requirements value to the IT support organizations as well as the users
• Process oriented / Process improvement skillset
• Ability to manage ambiguity effectively and deliver results
• Attention to details
• Dynamic, self-motivated work structure