Service & Parts Coordinator

A manufacturing company headquartered in Rancho Santa Margarita is searching for a Service and Parts Coordinator. This individual provides outstanding locally based processing of purchased parts orders and warranty parts for coverage of the company’s products. This is a temp to hire position and the pay is $15 to $18 an hour, based on experience. Once hired, the company offers a very competitive employee benefits package.

JOB DUTIES & RESPONSIBILITIES:

• Answers customer request for parts order and assist in service requests.
• Data entry of orders received by fax, phone or email.
• Work with product specialist in the parts department to obtain the correct part numbers.
• Support the Service Technicians by expediting needed parts.
• Process RMA’s as needed for warranty returns.
• Administrative responsibilities to include but not limited to scanning, faxing, copying and filing.
• Responsible for modifying and updating reference materials and manuals.
• Required to familiarize and learn all ATS products and operations.
• Must build and maintain a strong relationship with vendors, dealers and machine-tool distributors.

QUALIFICATIONS & SKILLS:

• Service and Parts Coordinator should have experience in high volume data processing.
• Must have previous experience and good computer skills.
• Be willing to learn software such as; Excel, Word, MAS, Sales Logix.
• Must have good communication skills.
• Must be a problem solver and able to handle customer issues and concerns with diplomacy.

• DESIRED CHARACTERISTICS
• Self-motivated and Team orientated to work towards the company goals.
• Accuracy in data entry
• Ability to identify process improvements
• Foster open communication
• Dependable
• Positive attitude
• Well organized
• Works well under pressure
• Effective communicators
• Flexible