Service Manager - Full-time / Part-time

Lexus of Shreveport has had the privilege of serving the Bossier community since 1994. As a family owned and operated business, earning the trust of our customers, employees and community is what drives us to be better. Our recently renovated state-of-the-art facility gives us the necessary tools to serve our customers and employees at a higher standard. We are looking for a dedicated Service Manager to help grow our booming service department and provide our customers with exceptional experiences. The ideal candidate will flourish in a fast-paced and professional workplace. Benefits: * Health & Dental Insurance * 401K * Closed on Sundays * 5 day work week * Air Conditioned Shop Responsibilities: * Required to maintain the profitability of a department while controlling expenses and maintaining customer satisfaction. * Required to understand and keep abreast of all federal, state and local regulations that affect their operations. * Required to maintain the profitability of a department while controlling expenses and maintaining customer satisfaction. * Required to understand and keep abreast of all federal, state and local regulations that affect their operations. * Interacting with and managing a staff of technicians * Leading our service management & reconditioning activities * Interacting with external vendors * Fulfilling all service activities needed to meet or exceed operating plan goals * Implementing and maintaining effective reconditioning processes and flows * Effective vehicle production and inventory control * Managing technician productivity * This is a hands-on, working position Requirements: * Strong communication skills to deal with customers, employees and vendors. * Valid driver's license with clean driving record. * At least 2 years of automotive management and automotive customer service experience * Experience with implementing structured business processes * A hard-working can-do attitude * Excellent interpersonal and management skills
Associated topics: call center manager, customer care manager, expertise, gerente de servicio, manager, operations, operations manager, senior, service manager, telephone