Regional Service Manager - Full-time / Part-time

Regional Service ManagerLocation: **Dallas, Texas**Department: **CS Field Service- I40026**Job Code: **20490**Company: **LGEAI**Job Function: **Field Service and Support****Description**At LG we make products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we offer the latest innovations to make'Life Good'? from home appliances, consumer electronics, vehicle components and mobile communications to business innovations in digital signage, air conditioning, solar and LED lighting. As a global leader, we strive for greatness in product leadership, market leadership and people leadership to realize our growth strategies.Talk about a mantra. Life's Good with LG!We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill-and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits including 1 00% company paid premium medical, dental and vision benefits, an employer matching 401K, ten paid holidays per year, and paid time off; Come join the team!**POSITION DESCRIPTION:**The Regional Service Manager (RSM), leads both day-to-day operations and participates in the strategic guidance of a Region of Factory Service repair operations. Working through a team of District Service Managers, who are directly in charge of technicians within an assigned district, the RSM is responsible for the leadership, management, development, and performance strategy for the assigned region. Responsibilities of the Regional Service Manager include:+ Analysis of qualitative and quantitative repair performance data, and working through deputy leaders to set a strategy for achieving performance targets.+ Total responsibility of Regional District Manager, and repair technician performance in the areas of repair speed, customer satisfaction, policy& safety compliance.+ Strategic and tactical direction to District Managers on the management of technician performance, establishment of performance standards and management of compliance to standards.+ Definition of technician operation territories, working in conjunction with division leadership to translate business operation strategies into tactical region and work design outputs.+ Up to 25% travel within the assigned markets, supporting and developing technicians and district service manager capabilities.+ Collaboration with division leadership on the definition of strategic targets.+ Regional performance summary and reporting to division executives.**MINIMUM REQUIREMENTS:**+ Bachelor's degree in a business related field or equivalent work experience+ Minimum 5 years supervisory experience with progressively increased responsibilities+ Minimum 10 years of service industry experience preferably in a field service organization+ Ability to set clear expectations and deliver performance feedback.+ Enhanced knowledge of MS Office including Excel, Word, and PowerPoint+ Ability to work independently and to travel up to 30%LG Electronics, USA Inc.; LG Mobilecomm USA, Inc., LG Mobile Research USA LLC, and Zenith Electronics LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the Company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics.IND123 .
Associated topics: expertise, guide, guidance, leadership, manager, operations manager, product support, review, service manager, supervisor