Franchised Sales Manager - Full-time / Part-time

Additional Information: This hotel is owned and operated by an independent franchisee, Winegardner & Hammons Hotel Group LLC. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Job Description

The Marriott Hotel in Hoffman Estates is hiring!!  Professionally managed by the Winegardner & Hammons Hotel Group (WHG) in partnership with Pyramid Hotels. WHG is an ELEVEN TIME Gallup Great Work Place Award Winner and a member of the Marriott Partnership Circle Hall of Fame.

THE CHICAGO MARRIOTT NORTHWEST

Service:  Currently ranked in the top 25% of all full-service Marriottâs in North America for both Guest Satisfaction Surveys and Event Satisfaction Surveys.

Capital Improvements:  Continuous reinvesting in the physical property and grounds.  $5.1M property improvement plan (PIP) scheduled over the next two years.

Accessibility/Location:  Located by the Sears Centre Arena, we are 19 miles from OâHare International Airport, and 35 miles from the Downtown Chicago Loop.  Direct access from I-90, Higgins/Il-72, and Route 59 allows for minimal travel time to the hotel.  We are easy to find, and in an open, non-congested area.

Complimentary Parking/Transport:  Ample parking, with in-and-out privileges. Complimentary van service to client offices and restaurants within 3 miles of the hotel.

Hotel Guest Amenities:  24-hour Business Technology Center, Fully Equipped Fitness Center and Indoor Lap Pool. Starbucks on site!

Guestroom Amenities:  Gorgeous, newly-renovated bathrooms throughout¦youâll love`em.  There are many more upgrades coming with the scheduled PIP.

Meeting Space:  7,500 ft.2 ballroom. More than 14,000 ft.2 in total flexible event space.

Dining:  Our signature RC Grille Restaurant & Lounge features delicious American fare.  Within minutes of the hotel are many restaurants offering a myriad of menus from fine dining to fast food.

Major functions:

• Solicits, confirms and coordinates transient and group sales for hotel.  
• Effectively monitors market positions with assigned market(s).  
• Coordinates with the Sales and Catering Manager the handling, maintaining, and development of group business.  
• Makes outside sales calls/trips within existing geographical market.

Essential functions: 

• Provide the highest quality service to the customer at all times
• Develop direct sales plan within assigned market responsibilities for each assigned property.  
• Includes the development of sales programs to solicit business by contacting representatives of government, business associations and social groups through direct sales and promotional efforts
• With the Director of Sales creates pricing strategy recommendations; establishes group rate parameters; monitor turndowns and group selling strategies.
• Ensures accurate follow-through of communications on customer needs 
• Through agreement letters, customer correspondence and appropriate inter-regional communications to reservations and property management.
• Assists DOS in negotiating profitable customer commitments on business. When negotiating outside agreed upon parameter (i.e. rates, number of room nights, etc¦), approval from DOS should be obtained.
• Keep existing business monitored and satisfied.
• Pre-and post-evaluation with clients.
• Frequent phone and personal visits
• Follows-up on group comment forms when appropriate.
• Supports use of promotional customer programs.
• Develops and implements regional and hotel-specific promotions with the GM
• Maintains awareness of competitive market positions and programs to provide input to the DOS.
• Recommends appropriate marketing and sales plans/targets to ensure successful performance of each assigned property.
• Develops competition survey to measure market share and changes in the competition.
• Assists in revising sales and marketing guidelines, marketing procedures, and promotions manual when appropriate.
• Develops new business through obtaining accounts from the competition, lateral development of existing accounts and contacting new customers in the market.
• Develops quarterly sales forecast recommendations and targets for success and local market assignments.
• Maintains accurate records of sales activities and results and analyzes period end results.
• Participates in sales blitz trips.
• Develops strong rapport with customers acting as the liaison with customers and property management.
• Participates in hotel selling skills program.
• Represents hotels when necessary to local communities through affiliation with professional business organizations.
• Facilitates effective communication with other departments.

This company is an equal opportunity employer.

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