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Customer Service Rep 2
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Bowling Green, KY Bowling Green, Kentucky |
About this job
Provides high quality customer service by responding to telephone inquiries, customer requests and problems. Researches and resolves problems and errors. Identifies products and services that meet customers' needs.QualificationsBasic Qualifications
- High school diploma or equivalent
- Two to four years of experience in a customer service position
Preferred Skills/Experience
- Thorough knowledge of products, services, rates, terms, fees, applicable regulations and systems and procedures
- Strong telephone and interpersonal skills
- Good problem-solving and negotiation skills
- Ability to handle difficult customer calls
- Proficient computer skills, especially Microsoft Office applications
- Effective selling and referral skills
- Ability to identify and resolve/escalate problems
- Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
- High school diploma or equivalent
- Two to four years of experience in a customer service position
Preferred Skills/Experience
- Thorough knowledge of products, services, rates, terms, fees, applicable regulations and systems and procedures
- Strong telephone and interpersonal skills
- Good problem-solving and negotiation skills
- Ability to handle difficult customer calls
- Proficient computer skills, especially Microsoft Office applications
- Effective selling and referral skills
- Ability to identify and resolve/escalate problems
- Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
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