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in Winston Salem, NC
Front Desk Night Auditor - Full-time / Part-time
•30 days ago
Hours | Full-time, Part-time |
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Location | Winston Salem, NC Winston Salem, North Carolina |
About this job
JOB RESPONSIBILITIES:
- You will anticipate guests needs, respond promptly and acknowledge all guests in a timely manner.
- You will maintain positive guest relations at all times.
- You will resolve guest complaints and ensure guest satisfaction.
- You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
- You will process all guest check-ins, and verify registration information with the guest.
- You will handle overbooked or 'walked' guests.
- You will accept and record wake-up call requests.
- You will communicate pertinent guest information to designated departments/personnel (i. e., special requests, amenity delivery).
- You will resolve discrepancies on the room status report with housekeeping.
- You will train with and learn Food and Beverage operations to fill in as needed.
Requirements:
- Previous experience working as a front desk agent or in a similar role
- A high school diploma or equivalent vocational training certificate
- Experience working at a hotel establishment (highly desired)
- Flexible schedule to work 11pm to 7am shifts
- Proficiency with computers
- Basic math skills
- The ability to provide excellent customer service and maintain a professional demeanor at all times
- The ability to input and access information in the property management system and/or points-of-sale system
Ideal Skills & Qualities:
- Great verbal and written communication skills
- The ability to create a fun and supportive working environment
Perks & Benefits Beyond the Basics
Physical & Mental Wellness
- Comprehensive benefits package including medical, dental, and vision
- Life insurance
- Short- and long-term disability
- Paid time off and holidays
Financial & Occupational Wellness
- Competitive Compensation with bonus structure
- Brand and company training classes, workshops and conferences for career growth and development
- 401K Savings Plan with matching funds
- Tuition reimbursement
Personal Wellness
- Matching Funds Program
- Volunteer opportunities
- 24/7 chaplain services
- Exclusive hotel rate discounts