Customer Service Intern

Overview

An internship can be the perfect way to start a career! General Dynamics Information Technology s Health and Civilian Solutions Division is pleased to announce our 2016 Summer Internship Program. Our internship program will allow for work-based learning in conjunction with admissible academic credit. In addition, we aim to create an experience that will provide students insight into our industry and offer the guidance/mentorship to establish personal career goals and aspirations.

Program Structure

Our program is designed to provide the structure and organization of a daily work routine along with a monthly workshop for professional instruction and team building exercises. Professionals from our various departments will participate to give students a specific and versatile perspective from an industry and real-world point of view.

Customer Service Intern will:

• Investigate and resolve software issues for customers.
• Answer phone calls and emails regarding customer issues.
• Log incidents and defects in ticketing system.
• Manage issue resolution escalating through 3rd level support as needed.
• Maintain and cultivate relationships with customers.
• Provide feedback to product team on incidents; defects and feature. Requests.
• Assist with the creation and management of product documentation.
• Conduct software testing as needed.

Education

Education and Internship Requirements :

• Students must be enrolled Full Time at an accredited College or University.
• GPA requirement is 3. 0 and above as verified by transcripts.
• Must meet qualifications for the internship as outlined in the requisition.
• Possess Strong verbal and written communications.
• Possess problem solving and decision making ability
• Successfully pass a background check and drug test.

Qualifications

Qualifications:

• 0-1 years of related experience supporting engineering; information technology or other technical operations.

Part time availability is acceptable. Candidate must have excellent computer skills in the area of general Microsoft Office Applications. A highly motivated individual with solid writing; communication; and organizational skills is desired. Must be able to multi-task and work independently with direction. Candidate must have excellent computer skills in the area of general Microsoft Office Applications. A highly motivated individual with solid writing; communication; and organizational skills is desired. Must be able to multi-task and work independently with direction. An educational background and/or degree goal in the areas of Information Systems; or Business Administration is a plus. Desire and passion to learn Ability to apply theory towards developing business and technical skills.