Guest Relations Specialist

Location

Omni Hotels and Resorts creates genuine, authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Job Description

Omni Hotels & Resorts is known for its exemplary company culture, authenticity to the markets in which we operate, innovation and exceptional service. We are now searching for a Guest Relations Specialist to join our Omaha Reservation Center team!

Benefits Include:

• Competitive Pay!
• Full Benefits Package including Medical, Dental and Vision Insurance!
• 401K with Employer Match!
• Full-Time/Flexible Hours!
• Paid Training!
• Employee Discounts at Omni properties and much more!

Responsibilities

• Provide support for 5 Diamond service initiatives and enhanced service supporting Omni guests and hotels.
• Process reservations for Omni resort properties and use appropriate selling strategies and empowerment skills to maximize revenue for Omni Hotels.
• Provide expert information regarding gold and spa opportunities at the Omni resorts.
• Schedule guest appointments using software provided.

Qualifications

• One year of customer service experience and dealing with escalated service issues in a call center environment.
• Online retail industry experience preferred.
• Self-starter with a positive attitude and strong work ethic.
• Excellent PC skills using Microsoft Office software.
• Maturely handle complaints and diverse customers while maintaining a high level of service.
• Ability to thrive in a fast-paced, rapid growth environment.
• Ability to effectively Manage multiple projects simultaneously.
• Desire to grow, learn and advance within the company.