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in Clearwater, FL
Call Center Team Leader
Hours | Full-time |
---|---|
Location | 24703 US Highway 19 N Clearwater, Florida |
About this job
The job of a Call Center Team Leader is a highly-focused position to ensure a service-oriented and professional working environment by assisting with supervising the performance of team members. Team Leaders are knowledgeable of the industry and organizational procedures
Job Description:
- Handling Escalations
- First point of contact when answering questions from team members
- Reports to the Call Center Manager
- Assist with incoming calls when needed
- Coaching and mentoring of team members and their development
- Performing other tasks assigned by the Call Center Manager
Requirements:
- Must have experience managing a team in a call center environment
- Must be able to pass Level 1&2 background checks, and drug screening
- Must be 21 years or older
- Must have 2 years’ experience in a leadership role, particularly in a call center environment
Leadership: call center team leaders oversee other agents. Therefore, they must have excellent leadership skills and abilities
Coaching and Mentoring: call center team leaders are also expected to be great tutors and excellent mentors to their team members. Must be able to provide positive and constructive feedback
Hardworking: to be able to encourage their team members to work harder, they must work hard themselves
Multitasking: must be able to handle multiple tasks at the same time with a limited amount of errors and mistakes
Dependability and flexibility with schedule: Must be dependable and flexible with schedule