SOLIDWORKS Technical Support Internship, May - August 2020

Imagine New Horizons…

As a Technical Support Intern, you will be involved in a wide range of support and training activities. You will interact with different groups on projects related to software testing, quality control, eLearning, training, and technical support.

You will receive hands-on training to become proficient in SOLIDWORKS. During your internship, you will have the opportunity to earn either a Certified SOLIDWORKS Professional certification or Certified SOLIDWORKS Expert certification.

This is a full time, 40 hours per week, paid summer internship, from May - August 2020. It is based in Dassault Systèmes' North American Headquarters at 175 Wyman Street, Waltham, Massachusetts.

Do you have dreams? Do you enjoy a challenge? Here at Dassault Systèmes, we empower people with passion to change the world.

Shape your career with3DS! #WeAre3DS

What will your role be?

Testing software across the SOLIDWORKS product line

Engaging with customers testing the SOLIDWORKS beta release

Maintaining the Knowledge base (KB) by reviewing written works

Managing organizational activities related to an on premise 100+ attendee workshop

Conducting eLearning quality control and project management

Attending training courses, acquiring proficiency in SOLIDWORKS software

Learning how interact professionally with our technical customers

Learning how to write an instructional email to a technical customer

Your Challenges ahead

Learn and demonstrate competency in software testing, quality control, eLearning, training, and technical support.

Your key success factors

Actively enrolled in a Bachelor's Degree or Master's degree program for the duration of the internship

Possessing a minimum cumulative GPA 3.0

Working onsite in the Waltham office for the duration of the internship

Exhibiting strong organizational skills and attention to detail

Demonstrating proficiency in Microsoft Office products - Word, Excel, PowerPoint and Outlook

Possessing fluency in English, both orally and in writing

Demonstrating a polished, professional demeanor when interacting with peers, colleagues and customers.

Equal opportunity

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.