Development Setup Specialist

Job Details

Level: Entry

Job Location: Oklahoma City Office - Oklahoma City, OK

Position Type: Full Time

Education Level: High School/GED

Salary Range: Undisclosed

Travel Percentage: None

Job Category: General Business

Description

The Development Setup Specialist (DSS) serves as the first point of contact for Custom Report Development group. The specialist review all incoming requests and create development tickets or escalate the requests for further management review when necessary, they ensure that all relevant information is accurately entered and that requests for assistance are answered in a timely manner.

The Specialists will be trained to utilize in house developed tools to build reports and will also be responsible for the training of other Paycom users in the use of these reports.

The Specialist works in a collaborative environment with the other Specialists and Developers, communicates effectively with colleagues, is detail oriented and takes ownership in seeing projects through to completion.

RESPONSIBILITIES

• Manage project entries in the project tracking software, these project entries are incoming request from clients for custom development
• Create the development tickets once documentation has been turned in.
• Reach out to the respective teams / individual contributors to gather the paperwork within one week, and on 10-15 projects simultaneously.
• Collect all paperwork, which includes project documentation and requirements (Signed Order of Work Agreements) and specs associated
• The development setup specialist will take 15-20 calls a day with sales representatives and Paycom. These calls will be a request to check on a status of a project and the feasibility of a development request.
• Answer front-line questions regarding reports to support developers (FAQs). This role is responsible for demonstrating an understanding of the modules and reports and identifying core issues to assist clients with answers.
• For Paycom's Service Level Agreement, the DSS will need to respond within two hours to the KACE tickets from the time a request is submitted. They will need to be knowledgeable with our Payroll, Time and Attendance, and Reporting Modules and continue to learn as the modules are enhanced.
• Be primary liaison for the development team with Clients/ Providers by gathering specs and responding to email requests.
• Ability to trouble shoot reports and any potential errors.
• Work with Billing team to make sure all fees are paid correctly and have correct agreements (per client code)
• Maintain various team spreadsheets for: Fees/Discount history, Hot List, and Master Provider list

Qualifications

Education/Certification:

• Bachelor's degree preferred. High school/GED required with additional 4 years of work experience.

Experience Required:

• Must demonstrate intermediate experience such as creating pivot tables, charts, and creating cell formulas and create paper work flow environment
• Experience in high-paced and communication role

Paycom provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, pregnancy, military and veteran status, age, physical and mental disability, genetic characteristics, or any other considerations made unlawful by applicable state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Paycom expressly prohibits any form of workplace harassment based on race, color, religion, sex, national origin, pregnancy, military and veteran status, age, physical and mental disability, or genetic characteristics.