Tech Support Technicians - Full-time / Part-time

U-Haul is looking multiple Tech Support Technicians to join the team in Phoenix, Arizona. Under the direction of the Manager- U-Haul Technical Support, Tech Support Technicians are responsible for providing remote support to U-Haul Dealer, Center, Marketing Company, Shops, Tech Center, and Towers Internal end users of U-Haul computer based applications and systems.

This position is a 5-day workweek with multiple shifts encompassing Monday thru Friday, Saturday and Sunday. Only applicants who will be available for these days between 4 am and 8 pm should apply.

Job Detail:

• Provide Remote support, via phone queues and live chat assistance, to all applications used to facilitate rental transactions and daily functions of U-Haul field and internal personnel.
• Troubleshoot U-Haul owned and maintained peripherals, ie: printers, cash drawers, mobile devices, computer workstations, credit card payment terminals, modems, routers, switches, etc.
• Identify software discrepancies and report to development teams for resolution.
• Research issues and assist in swift incidence and response scenarios.
• Tier 1 issue troubleshooting and resolution with full documentation and escalation as applicable.
• Trace possible network issues that impede the proper function of the software and escalate as appropriate.
• Identify Voice and VoIP issues and resolve or escalate as appropriate.
• Build, reset, and troubleshoot User softphone equipment.
• Work with routers, switches, and modems on a Tier 1 level.

Job Qualifications:

• Fundamental working understanding of basic network functions, ie: Ping, tracert, etc.
• Understanding of IP addresses, and configuration of routers, modems, and switches.
• Support, identify, and resolve operating system and browser issues.
• Troubleshoot multiple mobile devices utilizing U-Haul mobile applications.
• System diagnostics and specifications via command prompt.
• Ticket logging proficiency. Detailed and complete descriptions of issues and resolution.
• Appropriate professionalism and demeanor, including phone and chat etiquette.
• Ability to type quickly and articulate information clearly.
• Understanding of networked equipment and the ability to remotely install, troubleshoot, and resolve peripheral hardware issues.

Job Requirements:

• Fundamental networking knowledge and experience is PREFERRED.
• Knowledge of Center/MCO workstations and peripherals is PREFERRED.
• Working knowledge of operating systems and browsers.
• Typing speed minimum of 45 wpm.
• Excellent written and verbal communications skills.
• Well-rounded knowledge of peripherals in a networked environment.
• Knowledge of mobile device and application troubleshooting.

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.