Job Summary: The Team Member position is responsible for providing exceptional guest service and support, while working closely with the General Manager and other Team Members to maintain operational standards and procedures. This position operates under the direction of the General Manager, Assistant Managers, and Shift supervisors. This position has direct interactions with Guests and members of the field operations team. The Team Member lives the company Mission Statement and values through direction of Management.
As a Team Member, your responsibilities will include, but are not limited to: • Directs efficient and accurate preparation and sale of products for prompt guest delivery within the established speed of service guidelines. • Greets guests with a smile, receives orders, processes payments, and responds appropriately to customer issues. • Operates cash register or point of sale devices, as needed, and uses value-added suggestive-selling techniques to generate additional sales opportunities. • Verifies the accuracy of guests’ orders. • Prepares and packages food and drink products. • Cleans kitchen area, counters, food preparation areas, and utensils. • Cleans dining room, restrooms and exterior grounds. • Maintains health and safety standards in work areas. • Unloads and stocks inventory items as needed. • Performs duties at multiple workstations (e.g., front counter, Drive-Thru, prep boards, expediter, etc.) • Prompt and regular attendance on assigned shifts • Makes a professional impression on guests and team through positive and friendly attitude and proactive interaction to seek feedback on customer experience (Influences Others/Shows Drive) • Works with team to act on guest feedback and resolve guest complaints in a timely, friendly and professional manner. • Takes pride in the details of delivering the company Mission Statement and Brand Delivery Standards. • Demonstrates flexibility to meet different team needs to ensure guest promise delivery. • Identifies and implements local strategies to market the restaurant and promote restaurant involvement in the community.
Role Core Competencies: Self Development - Is personally committed to and actively works to continuously improve him/herself; understands that different situations and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weakness and limits. Team Player - Will stand up and be counted; doesn't avoid personal responsibility; can be counted on when times are tough; Contributes to the team and lifts up peers; Works together with peers without problems Guest Focus - Is dedicated to meeting the expectations and requirements of all guests; acts with guests in mind; establishes and maintains effective relationships with guests and gains their trust and respect. Peer Relationships - Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers. Action Oriented - Enjoys working hard. Is action oriented and full of energy for the things he/she sees as challenging. Not fearful of acting with a minimum of planning. Seizes more opportunities than others. Drive for Results - Can be counted on to exceed goals successfully. Is constantly and consistently one of the top performers. Very bottom-line oriented. Steadfastly pushes self and others for results.