Inside Sales Rep

About Oklahoma Home Centers

 Our family of associates at Oklahoma Home Centers have served the building material needs of Central Oklahoma since 1993 through our builders supply location, OHC Supply, and the needs of local home owners through Guthrie's Ace Hardware.  Our history of community involvement and our helpful, well trained staff have earned us the trust of many loyal customers who continue to come in and enjoy our hospitality and friendly atmosphere.  At Oklahoma Home Centers, we provide added value to your home projects with superior customer service at a competitive price

General Summary
The Sales Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness. 

Essential Duties & Responsibilities
Include the following. Other duties may be assigned.

Customer Service:
•	Provide a positive representation of Oklahoma Home Centers.
•	Proactively assist customers in solving problems.
•	Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
•	Possess a friendly outgoing demeanor; work well with customers as well as associates.
•	Ensure all pages and calls are answered promptly, courteously and effectively.
•	Forward any customer complaint that cannot be handled to a member of management.
•	Possess strong product knowledge and knowledge of store layout and location of products.
•	Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.

Store Operations
•	Assist in creating a positive, professional and safe work environment.
•	Assist with receiving, checking in and stocking of merchandise throughout the store.
•	Assist with maintaining back stock levels.
•	Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
•	Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
•	Assist with merchandise resets through the store.
•	Provide assistance to Department Specialists, i.e. price changes, special orders.
•	Ensure signage is current throughout the store.
•	Operate forklift with proper training.
•	Communicate any Store Support Center issue to General Manager for follow up.
•	Communicate any merchandising, cost control or sales idea to General Manager.
•	Participate in store meetings.
•	Be professional in appearance and actions.
•	Perform all other duties as assigned.


Education/Training
High School or GED equivalent.

Experience
Formal retail experience preferred.

Physical Demands
Standing, walking, lifting (up to 50lbs) and climbing.

Must have 3 years customer service, direct sales experience.  Experience with lead generation a plus.  

Construction knowledge a plus.  Must be able to adapt to change quickly, be flexible to customer needs, and reprioritize to meet business needs.  This is a fast paced, customer focused environment.