Guest Services Representative

Job Summary: The Guest Services Representative is responsible for taking phone calls, reservations, checking guests in and out, and accommodating guest requests in a pleasant, professional and efficient manner.Weekend availaibility is required. Must be available to work morning, evening or overnight if required. Rotating schedule.

Essential Job Duties:
•	Practices life safety & security practices in accordance with Franchisor standards.
•	Counts out cash box and bank drawer at beginning of shift.
•	Registers guests in a timely and efficient manner and assigns rooms.
•	Maintains a working knowledge of rate structure and marketing programs, and up-sells whenever possible.
•	Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment and travel.
•	Transmits and receives messages using equipment such as computer, telephone, fax and switchboard.
•	Maintains accurate record of room inventory at all times.
•	Computes bill, collects payment, and makes change for guests.
•	Makes, modifies and cancels reservations for guests as required.
•	Posts incidental charges to guest accounts.
•	Balances credit card vouchers to Computer totals.
•	Keeps track of change bank and balances Front Desk to Computer totals at the end of each shift.
•	Encodes key cards for guests.
•	Performs all procedures as outlined by the franchisor's standards manual.
•	Performs incidental cleaning as needed, i.e., stripping beds and removing trash.
•	Coordinates preparation and presentation of breakfast bars where applicable.
•	Communicates issues, concerns, complaints, compliments, and suggestions to the management of the organization and not to other associates, guests, etc.
•	Supports the Holiday Inn Express Mission Statement, Vision Statement, philosophy, policies and procedures.
•	Does whatever it takes to create OUTRAGEOUS GUEST SERVICE.