FOH Staff

Job Summary: As a FOH Team Member, you will welcome & greet guests, take and prepare customer orders in either the front counter or drive-thru, maintain cleanliness in the counter and dining room, observe health and sanitation guidelines, and ensure each guest leaves with a smile!
Requirements:
1.	Job Requirements:
•	Be at least 16 years of age.
•	Must be eligible to work in the United States.
•	Must be friendly, enthusiastic, and enjoy serving customers.
•	Must have a source of reliable transportation.
•	Ability to multitask and handle all front of the house equipment.
•	Reading, writing, and basic math and verbal communication skills required.
•	Work in a busy, noisy, fast paced environment. Must work well under pressure.
•	Mobility required during shifts. 
•	Must be able to respond to changes or edits to orders quickly and efficiently.
•	Florida safeStaff certificate is a plus.
2.	Reporting:
•	FOH associate reports directly to Shift Lead.
•	Report any unusual incidents or issues to Assistant Manager.

Responsibilities:
•	Greet guests, handle their requests/inquiries, and thank them dearly for choosing Salem’s.
•	Follow recipes and read tickets to accurately prepare all orders.
•	Work at a pace to maintain restaurant's established speed of service guidelines.
•	Ensure that workstations are clean at all times.
•	Ensure that cashiers follow cash handling procedures and execute proper security and cash handling and control processes and hold cashiers accountable to adhering to policies and procedures.
•	Monitor dining room, restroom, parking lot and overall facility cleanliness.
•	Perform any of the tasks above as needed throughout the shift.
•	Address guest issues that may arise; consult with management regarding complex issues.
•	Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
•	Communicate employee performance and policy/procedure violations to management for appropriate handling.
•	Strictly adheres to all Company policies and procedures.
•	Adhere to health department codes.
•	Answer incoming phone calls.