Site Manager 2

POSITION PROFILE

Supervises day-to day operations and staff of MS sites. 80% of time should be spent in managing duties, no more than 20% in operating production equipment. Develops, implements and reviews related procedures. Invoices accounts and interacts with customer; assists in maintaining acceptable profit levels and ensures that customer expectations are met. High degree of customer interface. Responsible for 7-12 employees or $50 - 80K in services revenue per month at a single site.

JOB DUTIES AND RESPONSIBILITIES

• Routinely demonstrates and creates a helpful and positive work culture.
• Encourages and builds positive relationships and communicates effectively with all co-workers and outside vendors.
• Conducts themselves at all times as the public image of the company in accordance with RICOH's code of ethics.
• Effective implementation of RICOH Service Excellence. Effective implementation and management of RICOH Service Excellence.
• Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies.
• Manages total production labor percentages by achieving percentage of production worker labor and quality control labor established by the company.
• Meets quality and deadline standards by the effective use of job scheduling practices.
• Handles formal contact with the customer on a daily basis in MS and as needed in BDS/LDS.
• Provides training on work flow and machine operations when necessary.
• Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and Deadline compliance.
• Increases employee retention by achieving turnover and average tenure goals.
• Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work.
• Improves quality of operations and improves consistency by implementing company performance and operation procedures.
• Ensures that location is properly staffed by matching employee skills and equipment with production demands.
• Facilities resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department.
• Motivates employees and recognizes their accomplishments in a timely manner.
• Clearly communicates job expectations/consequences of employees by training, cross-training, coaching, counseling, directing, evaluating the work of subordinates to increase their work output and work quality.
• Completes site reports and other paperwork as necessary.
• Performs other duties as assigned.

QUALIFICATIONS (Education, Experience, and Certifications)

Typically Required:

• High school or GED is required.
• 3+ years experience in a related field is required.
• Experience in delivering classroom and/or informal training sessions are required.
• Experience in operation of the most advanced machines, performing complex jobs, is required.

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.