Business Operations Manager

DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

Opportunity is here. We are DISH.

A successful Business Operations Manager will have the following:

• Bachelor’s Degree and 2+ years of management experience is preferred for the position
• The ability to multi task and handle numerous projects at a time
• Excellent written and verbal communication skills
• Strong working knowledge of MS Outlook, Excel, and Word
• Knowledge of Microsoft SQL Server, Teradata, or Netezza a plus

The Business Operations Manager is responsible for managing the Sales Operations Compliance Team.  The team is responsible for providing guidance to the Indirect Sales Channel, including locals retailers and national sales partners, in complying with applicable business rules.  The manager is responsible for prioritizing and evaluating projects and assigning them to team members for completion.  The manager will interact and be the voice of the team in front of executives and senior management.  The role and the team are responsible for the following:

• Self-starter, the manager is expected to not only handle incoming requests but also encourage and develop the team
• Team and employee development, performance review and consultations as needed
• Manage various compliance initiatives including, but not limited to, brand protection, 3rd party provider review, paid search, prospective retailer onboarding, and escalated customer complaints
• Oversee quality assurance process of Retail Service (Retailer Careline)  
• Manager will also be required to work closely with other organizations such as Legal, Programing, and National QA