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Research and Remediation Specialist
| Hours | Full-time, Part-time |
|---|---|
| Location | Minneapolis, Minnesota 55415 Minneapolis, Minnesota |
About this job
Now seeking a Research and Remediation Analyst!
Description:
A financial institution is looking for an experienced customer service representative to provide dedicated internal and external customer service to all affiliates and homeowners who have questions about the flood determination process or the requirement for flood insurance in connection with a real estate secured loan. Analyst will be making 15 to 20 outbound calls.
Duties and responsibilities include: Making and receiving phone calls from customers; Facilitating the customer through the process of repair and gather required documents and assist with activities associated with repairing or rebuilding their home; Complete complex analysis on customer claims; Collaborate with Research Remediation Analysts to make decisions to grant exceptions to the disbursement and documentation process Interact with our vendor on issues concerning customer claims; Interact with Investors to get approval on complex claim processing
Hours 10:00 AM - 7:00 PM
OT Saturdays possible in the future (8:00 AM - 2:00 PM)
Qualifications:
6 Months months of Microsoft Office
6 Months customer service experience
Must be persistent & build a good rapport
Must have great attention to detail
Must like a somewhat repetitive job
About Aerotek:
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
Aerotek is acting as an Employment Agency in relation to this vacancy.
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