Cashier Customer Service

General Description/Purpose

The primary function of the Customer Service Associate (CSA) Front End is to assist customers with all of their shopping needs. The CSA

Front End is required to respond to customer inquiries and support them throughout their shopping experience including promoting

customer loyalty plans and/or extended protection/replacement plans where appropriate. Duties also include processing customer sales

and returns by operating a cash register, handling internet and pick-up orders, looking up merchandise information for price matches, and

providing assistance to other team members as needed. The CSA Front End is also responsible for addressing customer complaints over

the phone and in person. The CSA Front End is expected to maintain a safe and secure work environment by conducting daily safety

reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security risks. Lastly, the CSA Front

End is responsible for completing all other duties as assigned.

Work Schedule

Requires morning, afternoon, and evening availability any day of the week. Required to work a Corporate schedule determined by Staffing

Department, but may be changed by store management based on the needs of the store. Requests to be scheduled off for a specific day

require advanced notification and approval by supervisor. Hourly Full Time or Part Time: Generally scheduled 39 to 40 or 10 to 25 hours

per week, respectively; more hours may be required based on the needs of the store.