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in Knoxville, TN
(Spanish Bilingual) Customer Service Representative - Full-time / Part-time
•30 days ago
Hours | Full-time, Part-time |
---|---|
Location | Knoxville, TN Knoxville, Tennessee |
About this job
Bilingual customer service associates (Spanish/English fluency) POSITION SUMMARY: Call Center Agents are responsible for delivering prompt, accurate, courteous customer service via phone, fax, mail, or email. Handle customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. The position is for several clients in the Knoxville, TN area. ESSENTIAL FUNCTIONS: - Provide excellent customer service skills. - Document all contacts, verifying customer contact information, reason for call, and resolution. - Respond and resolve customer service issues via telephone, fax and E-mail. - Promote company image through professional service