Asstistant General Manager

A CITYROW Assistant General Manager is Confident in generating sales and creating member relationships Someone who has strong problem solving skills and is a self-starter Able to receive and give performance feedback effectively Able to multitask, prioritize effectively, and delegate when necessary Passionate about fitness, wellness and living a healthy lifestyle Enjoys taking CITYROW classes and has a strong knowledge of the CITYROW concept Assistant General Manager Qualifications: Bachelor's degree in business management, hospitality, or related field 2+ years of retail/service sales or fitness sales experience Ability to manage and drive 2 revenue streams: memberships and retail Must have business knowledge and be focused on driving bottom line revenue Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email Solid writing and grammar skills Trustworthy and ability to handle confidential information Ability to excel in a fast changing, diverse environment Highly organized, proficient in data management, ability to prioritize and meet deadlines Ability to work harmoniously with co-workers, clients and the general public Proficient with computers and fitness studio software Must live in close proximity of the studio Part-time; weekend availability (could turn into full time position as company grows) Must be flexible with your schedule and time Non traditional hours - day, evening, and/or weekend hours, including holidays and long shifts as the business dictates Asst. General Manager responsibilities include, but are not limited to: Sales: Manage leads and converting them to members Implement sales process to schedule prospects into trying a class Generate personal sales and train Studio Team in sales Focus on engaging with all guests, selling memberships, class packages, and product offerings Supervise Studio Team Sales Representatives Marketing: Lead generation including Grass Roots Marketing, Social Media Marketing, and Networking Strategically manage marketing campaigns to generate leads for the studio Own key marketing channels from ideation/planning/copywriting through to execution including but not limited to: Social Media (Instagram, Instagram Stories, + FB Priority) Weekly CITYROW email (using MailChimp to communication weekly marketing initiatives, studio happenings, and press) Run point on special events, activations, and partnerships (e.g.: outdoor pop-ups, team bonding, etc.) Help promote CITYROW to new businesses with ongoing community outreach Manage in-studio marketing and maintenance (i.e. chalkboards, seasonal decor, boards, etc.) Customer Service: Independently make decisions related to high level customer service Resolve and attend to any client issues/requests Collect outstanding dues Respond to studio customer service email Operations: Enforce CITYROW policies and procedures Proficiency in revenue reports, attendance reports, etc. Ensure all forms, administrative supplies, and studio literature is stocked and visible Ensure cleanliness standards are met and maintained at all times Perform ongoing maintenance on studio space and equipment as needed Coordinate with any outside vendors when necessary (i.e. towel service, water deliveries, etc.) Attend all applicable CITYROW training/meetings at Corporate or via telephone or web conferencing Any other duties as assigned Compensation + Benefits: This position offers a very competitive base salary; based on experience and performance Commission paid on sales Opportunity to bonus, based on performance Unlimited growth potential within the company

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