Night Audit - Vail Marriott Mountain Resort - Vail, CO - Full-time / Part-time

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Responsible for accumulating and balancing daily revenue for the front office, and processing all charges. Reviews paperwork for accuracy and completeness. Reviews inventory and makes shifts as necessary. Provides basic guest services, including checking guests in and out, delivering room amenities as needed, and answering any guest inquiries. Tours property to ensure cleanliness and check for maintenance issues. May valet cars.

Job Responsibilities include but are not limited to:

• Maintain rate and credit integrity of the hotel and follow all proper procedures for posting charges and collecting payment for room and tax and incidental charges
• Be knowledgeable about the hotel layout and services.  Be aware of the hotel’s outlets and departments’ hours of operation.  Be familiar with the location of guests’ rooms as well as their amenities
• Understand how to respond to emergency procedures in the hotel including bomb threats, police, fire rescue, and ambulance emergencies.
• Be able to accurately enter all wake-up calls and complete all facets of the Front Desk/AYS check- lists.  Understand and use all communication tools to effectively communicate important guest information
• Reconciliation of day’s activities
• Ensure that hotel computer systems are backed up properly each night
• Adept at managing multiple tasks and problem solving
• Handle guest’s incoming calls within three rings with enthusiasm and great attention to detail.  Use proper and professional telephone etiquette and report guest problems by using the AYS system
• Demonstrate a complete understanding of PMS
• Understand the importance of the guests’ privacy and confidentiality at all times

One Job – Double the Benefits.
Working for the Marriott at Vail gives you access to the phenomenal mountain town that is Vail, CO and all the perks that come with being a Vail Resorts Employee (Free Ski Pass, discounted lodging at all Vail properties, discounts on retail items and FB locations). Not only that, but take advantage of the Marriott team member benefits (discounted room rates at all Marriott’s nation-wide) to truly get the most out of your hospitality experience. Come join our team of incredible people with passion for customer service and making sure everyone checking in feels like they are home.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 151405