Front Desk Agent

We are looking for a Front Desk Agent to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied.

In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers.

Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.

MUST HAVE HOTEL FRONT DESK EXPERIENCE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

BASIC COMPUTER SKILLS ARE REQUIRED, TYPING, EMAILING, FOLLOWING INSTRUCTIONS THOROUGHLY, READING AND RESPONDING TO GUEST REQUEST!

MATHEMATICALLY INCLINED, MUST KNOW HOW TO USE CALCULATOR AND PROCESS PAYMENTS VIA PMS SYSTEM ACCURATELY!

PROFESSIONAL ATTIRE AND DRESS REQUIRED MUST BE NEAT IN APPEARANCE AND WEAR EMPLOYEE UNIFORM PROVIDED TO YOU!

• Review arrival lists to welcome guests
• Provide information about amenities, area and venues and promote services
• Anticipate guest needs and build rapport with customers
• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
• Address customer complaints and escalate to General Manager when needed
• Record information in the logbook daily
• Ensure compliance with health and quality standards

• Proven experience with Customer Service
• Familiarity with hospitality industry standards
• Proficiency in English; knowledge of additional languages is a plus
• Computer literacy
• A customer-oriented and professional attitude
• An outgoing personality
• Outstanding communication abilities
• Excellent organizational and time-management skills

We are currently hiring for afternoon/evening