Assistant Manager - Full-time / Part-time

We are a locally owned ACE Hardware store.  We have four locations in the Columbus area; Westerville, Sunbury, Johnstown, and New Albany.

General Summary
The Assistant Manager manages overall store operations and the achievement of company goals and directives. 

Essential Duties & Responsibilities
Include the following. Other duties may be assigned.

Customer Service
•	Provide positive representation of store.
•	Proactively assist customers in solving problems.
•	Greet customers entering and throughout the store. Thank customers when finished and when they are 
        leaving the store.
•	Provide a friendly, outgoing demeanor; work well with customers as well as associates.
•	Ensure all calls and pages are answered promptly, courteously and effectively.
•	Handle customer complaints. Work to resolve problems with the customer and have store’s best interest taken 
        into consideration.
•	Possess excellent product knowledge and knowledge of store layout and location of products.

Store Operations
•	Ensure a positive, professional and safe work environment for all associates.
•	Supervise the “general operations” of the entire store.
•	Responsible for opening and closing the store.
•	Ensure successful Loss Prevention, Safety and Internal Audits.
•	Work with Store Manager on all aspects of running the store.
•	Participate in weekly management staff meetings.
•	Communicate issues to the appropriate Store Support Center department with Store Manager approval.
•	Assist with special projects within the organization as set forth by the Operations Manager.
•	Implement new Standard Operating Procedures into store execution.
•	Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
•	Ensure that weekly price changes and label updates are completed timely and accurately.
•	Oversee all cashiering functions including training, maintenance, audits, and reports.
•	Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets 
        (i.e. building, fixtures and equipment).
•	Visit competition to be familiar with what they are doing.
•	Perform all other duties as assigned.

Inventory & Merchandising
•	Assist to ensure forklift operations and receiving is completed in a safe and efficient way.
•	Assist to ensure receiving, checking in and stocking of merchandise adheres to best practices and Standard 
        Operating Procedures.
•	Responsible for maintenance of back stock levels.
•	Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.
•	Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability.
•	Assist with merchandise resets throughout the store.
•	Assist to ensure all signage is current in the store.
•	Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising.

Hiring & Training of Associates
•	Assist in training of all associates.
•	Actively recruit and promote the advancement of Ace associates.
•	Assist in hiring, training, scheduling, reviewing, rewarding and coaching Head Cashiers and Cashiers with the 
        approval of the Store Manager.

Leadership
•	Manage all aspects of store operations in the absence of the Store Manager.
•	Lead by example; be approachable by all associates and customers.
•	Participate in store meetings.
•	Communicate any merchandising, cost control or sales idea to the Store Manager for follow up.
•	Prepare and challenge yourself for future advancement.

Other Essential Requirements
See below

Experience:
Retail management experience preferred
Hardware background helpful, but will train the right candidate.
Exceptional customer service skills.
Strong leadership, interpersonal, communication and follow through skills. 

Physical Demands:
Standing, walking, lifting (up to 50lbs) and climbing.

Education:
High School or GED equivalent.   

Our ACE CORE values:
We work as a TEAM
We act with INTEGRITY
We are ACCOUNTABLE
We act with RESPONSIBILITY
We will make a difference in the COMMUNITY